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Participant
October 31, 2022
質問

Adobe PDF Icon wont show on Mac Outlook since Updating to Ventura

  • October 31, 2022
  • 返信数 1.
  • 3370 ビュー

Since updating my Mac to OS Ventura, the Adobe icon is gone in both Microsoft Outlook & One Drive. I contacted apple and they suggested a handful of things, uninstalling the adobe and reinstalling, creating a new mac profile, reinstalling the OS system and booting the computer in safe mode. Ive done all these things and the issues is not resolved. The icon is a general icon when it should show a adobe acrobat logo next to it. Does Adobe or Microsoft have to issue an update to their apps to resolve this? As you can see in the photos, theyre fine in the finder  but not displaying logos in outlook and onedrive

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返信数 1

Karl Heinz  Kremer
Community Expert
Community Expert
October 31, 2022

The common theme between the applicatiosn that got broken in the update is that they are from Microsoft, so I would assume that it's up to Microsoft to fix this problem. In your 2nd screenshot you show that the operating system is showing the correct icon, that means that both the OS and Adobe are doing their part to make the icon available and for whatever reason, Microsoft is not picking it up correctly. 

Participant
November 1, 2022