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Hi,
When trying to open the File menu or click on the page zoom button in Acrobat Pro DC 64-bit (win10) I am getting a pop-up that says "An internal error occured". I click 'OK' to clear the pop-up and it just appears again.
The other error I am getting is that none of the tools are showing on the tools tab or in the tools sidebar.
I have tried reparing the installation, uninstall/re-install and even running the AcroCleaner, with no luck.
I believe the error first occured after I clicked the 'dock' option on the new annoying floating toolbar that recently appeared, as I wanted to move the page view and zoom options back into the top bar.
Any suggestions will be appreciated.
I finally found an answer (the 2nd correct answer) on this post - https://community.adobe.com/t5/acrobat-discussions/internal-error-occured/m-p/13359941#M387813
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Hi Guys
A solution that works was posted on 17th Nov by AndreX86. Reposting it here.
I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.
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same problem here
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I finally found an answer (the 2nd correct answer) on this post - https://community.adobe.com/t5/acrobat-discussions/internal-error-occured/m-p/13359941#M387813
"
Hi Guys
A solution that works was posted on 17th Nov by AndreX86. Reposting it here.
I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.
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Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue.
After you've done all that try re-installing Adobe.
Hope that helps."
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I did all of that and the reinstall worked for about 2 days and the error popped back up and my tools are gone again.