Skip to main content
J
jo�o_8589
Participant
June 9, 2025
質問

Black screen and White Box Shortly After I Open A PDF

  • June 9, 2025
  • 返信数 1.
  • 328 ビュー

Hi
I have just bought Adobe Pro because i need to edit text on a PDF. However, whenever I open any PDF, the PDF page suddenly turns black with a white box in the middle, and i can't do anyhting. I have paid 25 dollars for access to PDF editor pro, can someone explain to me what is going on? how can I solve this problem?
(image attached)

返信数 1

J
jo�o_8589作成者
Participant
June 9, 2025

By the way, to clarify: this happens whenever I open any PDF. I don't have time to do anything before this happens. It takes a few seconds and suddenly the application freezes into this black screen and white box. Please help!

AnandSri
AnandSri
Legend
June 13, 2025

Hello @jo�o_8589!

 

I hope you are doing well, and we are sorry for the trouble you had.

 

Please close the Acrobat app, restart the machine once, and try again. If you are able to click on Menu > Help > select repair installation, follow the onscreen instructions, and reboot the machine again.

 

If the app freezes immediately, please use the Acrobat Cleaner tool to remove the installed app, restart the machine, and install Acrobat from the direct link. 

 

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

 

Thanks,

Anand Sri.

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices