Disappearing icons in Acrobat X toolbar

I've been working with the Acrobat 10.1 patch since Wednesday, (it is now Friday), and have seen none of the disappearing icon issues

I experienced prior to 10.1.  It seems, for us at least, 10.1 was the answer we'd been waiting for.  (Although we'd assumed that all along.)  Hope it work

s for everyone else as well.

I'm still having the problem of disappearing tool bar icons even after Adobe updated the app. And it's not just the icons in the toolbar that disappear, sections of Acrobat may become black rectangles and the open document may be displayed as a smear when scrolling or sections of pages may disappear. They  generally reappear when the document is scrolled past the missing  pages/sections.

The tool bars may display nothing but when I mouse over the tool bar the function label is displayed and can be used, if I remember where it was located or slowly mouse over the tool bar. The icons disappear when I scroll through the only PDF open, come back to the PDF after using another app for a moment, or mouse over the icons. Closing the current document and opening another restores visibility of the disappeared icons, most of the time. The internal error appears to occur when I try to open a second file while one is already open and the tool bar icons are not visible. Internal errors may occur at other times, but this is when I noticed it happening.

Come on Adobe, I understand that the interplay between OS and the apps is complex, but this shouldn't happen. You should have a much more stringent testing program or leave testing open long after realease. This isn't the first time I've suffered from Adobe app flakey behavior.

Hi there,

I too have been experiencing this disappearing issue.

I am running:

Acrobat X (10.0.2)

Win XP SP2

Quadro FX580 video card

Intel Core 2 Duo CPU

E6850 @ 3.00 GHz

3.00 GHz, 7.93GB of RAM.

I have been finding in the last week that buttons have been disappearing as I am working, but they come back as I run the mouse over them. Then today, I needed to use the "Find" feature for the first time, and it has started to become more problematic since then.

I thought I would give this information now, and I'll add more pending a driver update for the video card that my IT guy is going to do this afternoon. He said that some of the Engineers have been finding that this particular graphics card does funny things with their displays when they are modelling... but it has improved with a driver update.

This may also be relevant/important to other readers to check.

I have been having the exact same problem and this is the first time my Google searching has found anything.  It is a relief to know that this is an actual problem, though frustrating to know that there is no answer.  I had not connected the problem to the ctrl-f find and mouse scrolling, but in retrospect that is just what I was doing when it happened this time, and it is very likely that it is what typically happens since I am often doing those two things.  This is the most maddening problem I have ever come across and I have wasted countless hours of time either searching for a solution, trying to recover from the lost work, reinstalling and/or repairing Acrobat (a ridiculously long process in itself) or generally taking Adobe's name in vain.  It has gotten so bad that I actually concluded that my problems must relate to my computer and have purchased a new tablet pc in the hope of fixing it.

Win7 Professional 64-bit, 4GB RAM

HP TC4400 tablet PC

Intel Core2 T5600 1.83 GHZ

Intel Mobile 945 Express Chipset

I don't hold out any hope that Adobe will come up with a solution for this anytime soon, so I will try the suggestion of using shift-ctrl-f instead.

Thanks everyone for posting.

I have the same problem on both desktop and laptop.

Desktop is Dell Vostro 410, Intel Core2 Quad Q9550 @ 2.83GHz, 4GB, Vista 32 Business SP2 fully patched, NVIDIA GeForce 8800 GT with 2 monitors; Logitech MX 600 Cordless Mouse with scroll wheel

Laptop is Sony Vaio VGN-SZ70WN, Intel Core2 Duo T9300 @ 2.50GHz, 2GB, Vista 32 Business SP2 fully patched, NVIDIA GeForce 8400M GS, no external mouse and no scroll wheel

Crash generally happens after minutes or hours with several PDFs open.  I use Find a lot, and typically navigate using the scroll wheel on my desktop and trackpad on my laptop.  I usually have Outlook 2007, Word 2007 and IE8 open at the same time

Don't know if this is relevant, but scrolling upwards with the Find box open top right tends to produce a series of blue ghosted rectangles down the right side of the screen.

I spent hours on the phone with Support last month, who thought it was a permissions issue, but they didn’t fix it.

Deeply frustrating and costing me plenty.  I've just updated to 10.0.2 but no change.  Any chance of a fix quicker than June?

Crashed again.  It doesn't seem to give you much of a chance to save.  such a POS.  Does anyone use Foxit?  I hear they are 100 times better than Acrobat.  How good is their annotation?

I spent two hours on the phone with Adobe support yesterday regarding this issue.  There is no known work around and/or resolution at this time.  It's officially a bug and engineers are aware of it.  Bug number: 2818025  It will be fixed in an update/patch.  Although 10.0.1 has been released and it didn't resolve this particular issue.  Come on Adobe...we need you!  This is one frustrating issue!

Same thing here.  I am using multiple monitors. Wonder if that has anything to do with this.  But is horrible.  once I get the black boxes I know that acrobat is going to crash with no decent way to cleanly shutdown.

I just love the way Adobe provides no feeback, no bug tracking, no way to keep the end user in the loop.  Hell, you have to login twice to these forums just to post. Adobe must have hired some real morons.  I am getting really sick of their products.  Photoshop cs5 has a copy bug, Acrobat has a stability issue with disappearing icons, Flash crashes my chrome browser when I play and then scroll in another tab. 

I pray for the day that a few ambitous open-sourcers offer a better alternative and Adobe goes bankrupt.

My two cents:

1) I am seeing this, too. A lot! Even though I have only 2 PDFs open. I did usually make

    use the search tool before but I never use the scroll mouse.

2) Even more often I notice that the vertical scroll bar is frozen, i.e., the "cursor" in it

    remains stuck at the top no matter which page I am on. It jumps to the right position

    if I place the mouse right over the scrollbar. Very annoying that, too, esp. in a long

    document.

3) Disabling 2D acceleration has no effect

4) System: Intel Core2 Duo CPU E8400, Nvidia Quadro FX 370, Windows XP SP3

    32 bit fully patched; the Nvidia driver is probably not up-to-date, though.

5) The reason so few people are posting is the high barriers you have erected around

    the forum: not only we must register but the registration process is interminable

    and even *requires* a street address! Some cheek you have.

We (not I) are experiencing the same issue.  I have a customer on a Lenovo T400 and another on a Lenovo M58 both running Intel based gpu chipsets/drivers.  According to http://kb2.adobe.com/cps/405/kb405218.html, if I'm reading it correctly, the Intel Q965 Chipset is the only one that is officially supported by Acrobat X.  This probably explains why none of my 2D options are available under Edit>Preferences>Page Display or Edit>Preferences>Rendering, or anywhere else under Edit>Preferences.  If I have no optiosn to modify my 2D rendering are there any steps I can take to fix this issue?

FYI: I am unable to duplicate the issue.  I've tried on a Lenovo T400, X200, and M58 all running Intel GPU Chipsets/drivers.  I've had multiple PDF's open using the Find feature and also utilizing the scolling function on as many different types of mice as I could try.

Thank you for all the info alreay posted here and for all future info to come.  I'm new to forms and app testing/development so all the help I can get is appreciated.