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M
MatttyV
Participating Frequently
June 1, 2022
質問

Fill and Sign Issues

  • June 1, 2022
  • 返信数 1.
  • 4643 ビュー

Hello, 

 

We've been experiencing issues with Acrobat DC where the screen greys out when trying to create or add a signature. I've seen other topics on this issue but none of those fixes have worked. I installed Adobe Creative Cloud and then installed Acrobat. I've made sure that the native OS box is checked as I'm on a Macbook Pro 2021 M1. I've also unchecked use modern interface for signing. Has this issue been resolved or is there plans in the work to resolve this issue?

 

Thanks

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返信数 1

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 1, 2022

Hi Mattty V

 

Hope you are doing well and sorry for the toruble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac) installed Go to help > Check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check if the file is stored on a shared network/drive please download it to your computer locally and check.

 

As you have already tried some troubleshooting steps with no luck, please try to reset the Acrobat preferences to default as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 

 

You may also stry to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

M
MatttyV作成者
Participating Frequently
June 1, 2022

Hello Amal,

 

I currently have version 2022.001.20112 (Adobe Acrobat Pro DC). Checking for updates gives me error: 301. So I've uninstalled/reinstalled but still get that error.

 

The fill and sign issue happens with multiple PDFs. 

 

Thanks

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 16, 2022

Hi Amal, 

 

Issue remains after successful update and reboot. Please have your engineering team reach out if they have any questions. Thanks.


Hi there

 

Thank you for confirming that.

 

We have raised this issue with our engineering team.  We will share the update as soon as we get any news from them.

 

Thanks for your time and patience.

 

Regards

Amal

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