MAc version of Acrobat, tools and AI assistant not working

[Cessna182]

Hello,

I'm using a Macbook 14 inches 2021 with an M1 Max Chip and Sequoia 15.4

After the last update, Acrobat started to behave strangely. I can't access the various tools (either a blank window or a message saying that 

Acrobat has encountered a problem. Some features may not work as expected.

The AI assistant doesn't respond (blank side window)

This is after selecting the "Prepare for accessibility" tool

 

and this after selecting the AI Assistant

I've uninstalled multiple times either from the Adoube cloud app or directly, ran the Adobe cleaner tool and reinstalled through adobe cloud or from the direct install

But the problem continues to occur.

I'm a bit desperate here, and any help would be greatly appreciated !

[Arun5CE4]

Same / similar issue here after updating to Mac OS X 15.4

Adobe Customer Support have been investigating the issue for the last few days, no solution yet

[taniahm]

I am also having this issue. Any solution yet?

[S. S]

Hi @taniahm,

Hope you are doing well. Sorry for the trouble with using Acrobat's AI Assistant.

Would you mind updating the app to the latest version (2025.001.2047x) and letting us know if the issue is the same?

To do so, go to Menu> Help> Check for Updates.

If you do, please share the diagnostic logs for the error workflow at your end to investigate further:

1. Download and run Diagnostics utility https://adobe.ly/4jwIOyJ

2. Select Start Diagnostics.

3. Now Open Acrobat, execute your file, and see the issue.

4. Select Stop Monitoring, and share the log ID with us.

Look forward to hearing from you.

Regards,
Souvik.