Acrobat Reader DC 2021.007.20099 "Out of memory" all the time with 2+ files open

New Here ,
Nov 25, 2021 Nov 25, 2021

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I am using Acrobat Reader DC 2021.007.20099 (i.e. the latest build) to view PDF files that are scanned books, where pages are images with text overlays.

 

It works fine with a single book, but if I open 2 or more books, in short order after paging down just a few pages I get "Out of memory error". This happens consistently, all the time, does not depend on any particular file, happens with all/any of them.

 

SysInternals Process Explorer shows that private virtual memory use (private working set) in process ArcoRd32.exe at that point is 3.7 GB.

 

Windows 7 x64.

Something is obviously very wrong with how Acrobat manages memory. The whole size of on-disk PDF files is much smaller than that, let alone what conceivably might be needed to keep in memory data for just several pages around the displayed one.

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General troubleshooting

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you get 'Out of memory error' with 2+files open

 

Please check out the correct answers marked in the similar discussion listed below and see if that works for you:

https://community.adobe.com/t5/acrobat-reader-discussions/out-of-memory-error-in-acrobat-dc/m-p/7549...

https://community.adobe.com/t5/acrobat-discussions/adobe-locks-up-with-memory-error-when-loading-pdf...

https://community.adobe.com/t5/acrobat-discussions/out-of-memory/m-p/11392332#M273424

 

Hope this information will help

 

Regards

Amal

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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MOVED TO THE ACROBAT READER FORUM

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