Cannot install Adobe Acrobat reader on my macbook pro

Forum|Forum|3 years ago
July 28, 2022
返信数 1.
973 ビュー

Hi, am unable to install the Adobe Acrobat reader onto my mac. It's a new macbook pro & am trying to install for the first time.

Am able to download the .dmg file, but on running it get an error message as attached.

Install update and subscribe to Acrobat

このトピックへの返信は締め切られました。

解決に役立った回答 Meenakshi_Negi

Hi Sathish,

Thank you for reaching out.

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the Mac.

Then install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

Meenakshi_Negi解決！

Legend

Hi Sathish,

Thank you for reaching out.

Please run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the Mac.

Then install Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

S

Sathish254360712opy作成者

Participant

Dear Meenakshi,

Thank you for your quick response.
I tried to run the cleaner, but am getting the error messages as attached.
Please advise how to proceed.

Thanks,
Sathish

S

Sathish254360712opy作成者

Participant

Hi Meenakshi,

Though the clean up was not working, I rebooted my mac & used the link you
sent for installation & it worked!

Thanks so much & much appreciated!

Regards,
Sathish

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