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Error trying to restore my subscription.

New Here ,
Sep 13, 2021 Sep 13, 2021

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When I try to restore my subscription on my iPhone I'm getting this error.

error message:

Unable to restore purchases. The operation couldn’t be completed. (AdobeAISSession-ClaimStatusErrorDomain error 8.)

 

028DBF6F-6639-4B0E-BF42-82DA390EA071.jpeg

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Sep 17, 2021 Sep 17, 2021

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Hi @default42vj27x4nuoa,

 

Hope you are doing well.

 

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

We will be waiting for your response.

 

Regards

Ria

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Adobe Employee ,
Sep 19, 2021 Sep 19, 2021

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@default42vj27x4nuoa  thanks for sharing your concern here. I hope you were able to share the required information with @Ria Tagra.

Acrobat team tried to find a solution to the problem you are facing in restoring your subscription. The proposed solution is that you need to sign-in using your premium account since your subscription is tied with the active logged-in account. An Apple account is only used to make a purchase transaction and any further transactions with apple account doesn’t grant premium features to additional accounts.

Let us know if this helps resolve your problem.

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