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b4u2.
b4u2.
Known Participant
July 24, 2023
質問

I keep getting this annoying pop up, how do i get rid of it without paying?

  • July 24, 2023
  • 返信数 4.
  • 15526 ビュー

    返信数 4

    E
    Enodubai
    Participant
    August 11, 2024

    https://youtu.be/4YsZ92Dji20?si=LY74NlrHPR6UXbPx

    This is an other po up but try if you can block em with this software.

    T
    TERI37475376m06g
    Participant
    May 20, 2024

    I'm getting the same thing and it won't go away it will not let me open a word document and I never had any problems before until this last month when the pop-up started with asking me for premium upgrade. How do you get rid of the pop up

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 21, 2024

    Hi @TERI37475376m06g,

     

    Hope you are doing well. Thanks for writing in!

     

    When you open a non-PDF file on Acrobat, it triggers Acrobat's Create PDF functionality, which is a premium feature, and thus you see the purchase pop-up.

    Do let us know if you see the same purchase pop-up when opening a PDF file, and we can get it investigated.


    -Souvik

    T
    TERI37475376m06g
    Participant
    May 21, 2024
    I did not see the pop-up when I open a PDF. But I never saw a pop up when I
    opened up the same document before until this annoying upgrade started
    showing up about a month or two. It doesn't give me an option with chrome,
    like it used to it only on my phone. It's a word document I never had a
    problem opening it up it would just open up on my phone when I opened up
    the email and now it goes straight to Adobe and that premium pop up and
    when I exit out it doesn't do anything it just goes to a screen where that
    I can no longer see the word document. It's not giving me choices to open
    it with anything else except Adobe. This is only on my cell phone never had
    the issue before though
      T
      TERI37475376m06g
      Participant
      May 20, 2024

      I am getting the same pop up for the last month of purchasing a premium or a trial. I do not want a premium of adobe. I'm trying to open a word document and I never had a problem before. Please help the pop-up will not go away

       

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 26, 2023

      Hi @b4u2.,

       

      Hope you are doing well. Thank you for writing in!

       

      You get the screen when using the premium features or after a certain number of open files.

       

      Any feature with a blue star mark to the right of the feature name is a premium feature and would require the purchase of a subscription.

       

      If this is not what you are looking for, please reply, and we will be happy to assist you further.

       

      -Souvik

      b4u2.
      b4u2.作成者
      Known Participant
      July 26, 2023

      Thank you so much for getting back to me. It had nothing to do with premium features as all I am doing is downloading attachments from my email and opening them up in Adobe and never had this problem before only up until recently. All I want is to view it, nothing else! Please help me

      b4u2.
      b4u2.作成者
      Known Participant
      July 27, 2023

      @b4u2., Would you mind sharing a screen recording of the workflow where you see the payment window in the application?

       

      This will help us understand the situation better and narrow down the approach to the investigation.

       

      -Souvik


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