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ThoR294
ThoR294
Participating Frequently
November 28, 2017
質問

PDFs opening in Internet Explorer even with Adobe Plugin DISABLED

  • November 28, 2017
  • 返信数 4.
  • 12559 ビュー

Hi Adobe,

I have Adobe Acrobat Reader DC version 18.009.20044.55097, and I am using IE 11 version 11.674.15063.0.  I have properly disabled the Adobe PDF Reader plugin within Internet Explorer, and PDFs are STILL opening inside of the browser. 

This happens on Windows 7 AND Windows 10.

Any tips?

このトピックへの返信は締め切られました。

返信数 4

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
January 2, 2018

Brandon,

I have sent you a private message, please check your email inbox . Meanwhile, please refer to the following KB doc Troubleshoot viewing PDF files on the web and check the PDF display preferences in Preferences>internet and deselect Display PDF in Web Browser.

Regards,

Anand Sri.

R
robertb79899028
Participating Frequently
October 22, 2019

What would be really great is if instead of sending him a private message, you could post the solution publicly so that not every single person who has this issue has to go through this rigamarole.  This is beyond frustrating for me and my users.  I know this is way late, which actually makes me wonder why this issue hasn't been fixed ages ago.  I don't want to have to create another thread to get my own answer but if I have to that's what I'll do.

    aaronhenson
    aaronhenson
    Participant
    October 22, 2019

    Adobe only knows canned responses, everything else is kept in the shadows. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 2, 2018

    Hello Brandon,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. I am following up to check if the issue is resolved or not. If you still facing the issue after trying the above suggestions, will request you to contact the support team so that they can remote in if required and resolve the issue for you, contact support through Contact us | Adobe

    Regards,

    Anand Sri.

    ThoR294
    ThoR294作成者
    Participating Frequently
    January 2, 2018

    Hi Anand,

    No problem.  The issue is not resolved.  We are currently doing a workaround by renaming the activeX folder in C:\Program Files (x86)\Common Files\Adobe\Acrobat ... This disables the plugin temporarily till adobe is updated, then we have to do it again.

    I tried calling adobe support but they will not support adobe reader itself, they said to post here.

    A
    Anonymous
    November 26, 2019

    HI ,

     

    is it fixed now ?  we are using Adobe Acrobat Reader 18.9 and we disabled the Adobe plugin in IE 11 , still PDF files are opening in IE.

     

    any permanent issue ?

    ThoR294
    ThoR294作成者
    Participating Frequently
    December 12, 2017

    Bump.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 1, 2017

    Hello ThoR294

    Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above the PDF file is still opening in IE after disabling the plug-in/extension, Is that correct?

    Please refer and try the steps from the following KB doc Cannot stop PDF's opening in Internet Explorer (IE)

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    ThoR294
    ThoR294作成者
    Participating Frequently
    December 1, 2017

    Hi Anand,

    We have already completed those steps, as you can see in the 2nd photo where the addin is disabled, and the option to enable/disable it is grayed out.  This is on a computer that is on a domain, where we have a GPO set to disable the addin.]

    The only way we have been able to get it to work, is to delete the folder on the PC that contains the adobe PDF plugin for IE.

    ThoR294
    ThoR294作成者
    Participating Frequently
    December 1, 2017

    also, forgot to answer, yes that is correct.

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