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I am not able to convert the PDF to a word document for editing even though I have subscription.

New Here ,
Jan 22, 2018 Jan 22, 2018

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when I click export to word, it take me to the purchase page instead....this is frustrating.

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2018 Jan 22, 2018

Hi Heidag,

As you are a subscriber of Adobe Export PDF subscription, so you should be able to access the service.

You may please check whether you are "Signed In" using the correct email address or not (under which you have the subscription registered)

Try the link- https://cloud.acrobat.com/exportpdf  with a different web browser.

Also, if you are using the desktop application then you should be working on Adobe Reader DC not the Adobe Acrobat DC.

You can install Reader DC from- Adobe Acrobat Reader DC Install for all versions

...

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Adobe Employee ,
Jan 22, 2018 Jan 22, 2018

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Hi Heidag,

As you are a subscriber of Adobe Export PDF subscription, so you should be able to access the service.

You may please check whether you are "Signed In" using the correct email address or not (under which you have the subscription registered)

Try the link- https://cloud.acrobat.com/exportpdf  with a different web browser.

Also, if you are using the desktop application then you should be working on Adobe Reader DC not the Adobe Acrobat DC.

You can install Reader DC from- Adobe Acrobat Reader DC Install for all versions

For more troubleshooting steps you may refer- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha

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