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Participant
August 22, 2023
質問

Working with "invalid" PDF files on Acrobat online (web app broken)

  • August 22, 2023
  • 返信数 2.
  • 651 ビュー

I have a lot of PDFs that came from various places. Some of them appear to not strictly adhere to the letter of the standard... And acrobat online seems to not handle this at all. As an example, I have a file that I would like to add a comment ti, but the existing comments never load, and I get the visible message "Content is still loading. Please try again once loading is complete". Looking in the dev console I see the following:

 

{
"error": "corruptFile",
"errorCode": "std::invalid_argument,PDF date has malformed UTC offset."
}

 

So the "loading" never completes... Is there a way to fix this in Acrobat online, or do I need to run something over all my PDFs to be able to add highlights/comments them directly on the site?

このトピックへの返信は締め切られました。

返信数 2

S_S
Community Manager
Community Manager
August 22, 2023

Hi @AntonOfTheWoods,

 

Hope you are doing well. Thank you for writing in and reporting this.

 

Would you mind creating a link to one of such files and sharing it with me? It will be helpful for me to share the link with the team and the error code for them to investigate better.

 

Look forward to hearing from you.

 

-Souvik

 

Bernd Alheit
Community Expert
Community Expert
August 22, 2023

Try the forum for Adobe Acrobat Online.