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Recipients think they've signed because they don't see the Save button, but they haven't

New Here ,
Apr 17, 2023 Apr 17, 2023

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Over the past two years 30% of people I've sent an request to sign with Adobe Sign think they've signed the agreement when they haven't. I have to follow up and ask them to do it again, "more carefully", and it adds days to the process and is awkward with the potential for easy insult.

 

It's because they haven't seen the "Save" button (or whatever the final step is after putting a signature in) and their signature hasn't been applied. I believe this is because there is a service terms acceptance banner at the bottom of the signing screen on desktop and it covers the Save button, but recipients ignore the banner. When it happened once I blamed the signer. It hapens so often that I now blame Adobe Sign's user interface for signers.

 

If you've experienced this, is there anything you've done to increase the chances that a recipient who is using Adobe Sign for the first time will be able to understand all the steps they have to complete before the platform considers their signature applied to the agreement?

TOPICS
Send documents , User interface issues

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi Simon____,

 

Thank you for reaching out.

 

We appreciate your feedback and would like to know more about the issue.

Would you mind sharing the screenshot of the service terms acceptance banner you refer to?

It would help us to understand and share this feedback with the team.

 

Thanks,

Meenakshi

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