Adobe Express - Background Removal Not Working

[A.R.28505281cis6]

Hi, 

Adobe Express' background removal doesn't deliver transparent pngs - and has yet to be fixed. Any news?

[MakoOne]

Any updates investigating the transparency bug with image background remover? 

[nanami_kento]

Hello

Since a few days the background (white and grey block pattern) seems to be baked in when using the Free Transparent PNG maker. 

Example attached.

Thanks.

[A.R.28505281cis6]

Same! I hope they fix this asap!

[Amitej S]

Hi everyone! Our team worked on a fix for the issue with removing the background. Please try again after clearing the browser's cache and cookies, and see if it works fine for you. Please share your observations here! 

Thanks! 

[Amitej S]

Hi everyone! Our team worked on a fix for the issue with removing the background. Please try again after clearing the browser's cache and cookies, and see if it works fine for you. Please share your observations here! 

Thanks! 

[Amitej S]

Hi @curious_nature9606! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

Thanks! 

[Amitej S]

Hi everyone! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

Thanks! 

[nanami_kento]

Hello, it works again, thank you!

Didn't even need to clear cache and cookies. 

[mahmoud_5524]

Hi @nanami_kento,

Great to hear that it’s working again! :party_popper: Thanks for the update.

^MM

[MakoOne]

Great work guys 👏 This has fixed it for me. 

[Amitej S]

Thanks for confirming, @MakoOne! Let us know if you need any further assistance with Adobe Express.