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17

Adobe Express download stuck at 90%

Community Beginner ,
Mar 17, 2024 Mar 17, 2024

Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message. 

These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000?

I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser. 

Bug Unresolved Locked
TOPICS
Desktop Web , Exporting and Sharing , Generative AI , PDF , Video
3.0K
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correct answers 1 Correct answer

Adobe Employee , May 05, 2025 May 05, 2025

Hey @elena_stanciu6519, Welcome to our Adobe Express Community! 

Can you share the project URL via community DM so we can test it? Do you see any blank layers in the project? 

 

Also, to save time, I'd suggest that as a workaround, you download the project as PNG or JPG and then convert it to PDF using the Adobe Express Quick action Convert to PDF tool, so your work doesn't get hampered.

 

Do let us know!

Best,

Amitej

 

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51 Comments
Community Beginner ,
May 11, 2025 May 11, 2025
LATEST

All these idiotic employees say is sorry for the frustration, than you for sharing. Clearly this is an issue been going for years! They ask you exorbitant fees for their nonsense software, yet they can't fix it. Who has an hour to wait for a simple, one page, low graphic pdf to download... 

All these losers do is stall and really provide no answers or solutions. 

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