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9

Background remover for images not working

Explorer ,
Oct 01, 2025 Oct 01, 2025

PNG, yes, removed in Express, yes.  The image is full of grey and white squares in Photoshop.  What a nightmare. Yes, I reloaded the browsers, restarted the Mac, renamed files, and relaunched Photoshop.  I just want a transparent PNG.  

Bug Unresolved
TOPICS
Image Editor , iOS
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correct answers 2 Correct answers

Adobe Employee , Oct 03, 2025 Oct 03, 2025

Hi everyone! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

Thanks! 

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Adobe Employee , Oct 02, 2025 Oct 02, 2025

Thanks for your patience while we get this sorted. If you are in urgent need of removing a background from an image, a workaround is to go through the process in Adobe Express directly, rather than using the site that does it for you. Here are the steps in case it is helpful

Open Adobe Express in a web browser at https://express.adobe.com/

Select the option to Start from your content

Screenshot 2025-10-02 at 7.50.00 AM.png
Upload your image, select Remove Background and select a transparent background in the resulting dialogue

Screenshot 2025-10-02 at 7.53.45 AM.png
Removing th

...
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correct answers 1 Pinned Reply

Adobe Employee , Oct 02, 2025 Oct 02, 2025

Hi everyone,

 

We’re really sorry you’re running into this. Our team is working actively on a fix, and we will update you as soon as possible.

 

Thank you for your patience and understanding.


^MM

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27 Comments
Community Beginner ,
Oct 03, 2025 Oct 03, 2025

Great work guys 👏 This has fixed it for me. 

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Adobe Employee ,
Oct 03, 2025 Oct 03, 2025
LATEST

 

Thanks for confirming, @MakoOne! Let us know if you need any further assistance with Adobe Express. 

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