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Can't download a file

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon
Bug Unresolved
TOPICS
Performance

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41 Comments
New Here ,
Aug 24, 2023 Aug 24, 2023

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Myself and my colleagues are also experiencing the same issue.

 

AdobeExpress.JPG

It was working previously but since the recent update, it will not work. We are using Citrix and wondering if that could be the issue?

 

I've tested the system requirements (Adobe Express System Requirements) and they are all working, i.e. WebGL2 and WebAssemble both come back as positive.

 

Any help would be appreciated.

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Having this exact issue now. Has anyone found a fix?

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hi @Wurmwood

 

I just sent you a DM for follow up.

 

Thanks

Abhi G

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New Here ,
Nov 08, 2023 Nov 08, 2023

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having this issue right now. what should i do

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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@Ishaan33484227twya 

 

Please post the url (from the browser's address bar) of your Express file. 

 

Thanks

Abhi G

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New Here ,
Nov 09, 2023 Nov 09, 2023

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I'm having the same problem.

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New Here ,
Nov 09, 2023 Nov 09, 2023

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New Here ,
Nov 15, 2023 Nov 15, 2023

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Thank you!!! To anyone else, click on this link, it'll open Adobe Express. Open your project again and you will be able to download

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New Here ,
Nov 19, 2023 Nov 19, 2023

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What link? None of them work

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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I'd like to know the fix as well.

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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@ascannerdarkly 

 

If you are still running into this issue, could you please post the url (from the browser's address bar) of your Express file. 

 

Thanks

Abhi G

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New Here ,
Nov 27, 2023 Nov 27, 2023

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I am having this same problem. Cannot download an express video I just created. I need this for a college assignment to be turned in today. Please help!

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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@Lawrence32870467ozny (and others running into this issue), here are a couple of tips:

 

- Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

 

Hope this helps,

Abhi G

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New Here ,
Nov 28, 2023 Nov 28, 2023

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I was able to clear my cache, restart my browser, get back into it & download it... hopefully it helps. Don't post the link or else you will get tons of edit requests, lol. Good luck!

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New Here ,
Nov 28, 2023 Nov 28, 2023

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Unfortuantly I still cannot save any document. I have had a look at the version history and I cannot see anything in there. Perhaps that could be the problem in that it is not rendering correctly?

 

It does appear to be displaying like this:

 

Bruce24504913yc6u_0-1701191736547.png

However looking at the version history, there appers to be nothing

Bruce24504913yc6u_1-1701191861808.png

 

Thanks for any help!

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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@Bruce24504913yc6u I just sent you a DM for follow up.

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New Here ,
Nov 29, 2023 Nov 29, 2023

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Same error here. Issue seems to be that websocket addresses (e.g. wss://livecreate-ew1.adobe.io) aren't accessible. Likely a filtering or firewall issue but not something that we can resolve as websockets are immutibly blocked.

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New Here ,
Dec 03, 2023 Dec 03, 2023

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New Here ,
Dec 03, 2023 Dec 03, 2023

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New Here ,
Dec 11, 2023 Dec 11, 2023

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Hi, same issue with me, please can you help with a resolution? 

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New Here ,
Dec 11, 2023 Dec 11, 2023

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Hello I am having the same issue. I thought it might have been the stock imagery I added to a document - deleted the stock images and it downloaded but ran into the same issue again on the same file. Whats causing this?

 

Thank you!

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New Here ,
Dec 13, 2023 Dec 13, 2023

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Clearing the cache worked for me. although i have to keep doing it

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New Here ,
Jan 10, 2024 Jan 10, 2024

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I had this problem while I tried to download content from Adobe Express while using Safari. Switched over to Chrome and worked just fine. I'm sure there might be something on the back end that will fix this... but for now, I hope this helps.

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New Here ,
Jan 16, 2024 Jan 16, 2024

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im also having that problem, anybody know how to fix it?

 

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New Here ,
Jan 22, 2024 Jan 22, 2024

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Im having the same problem. Tried switching browsers, clearing cache, restarting and incogneto mode none of wich worked.

Here is the URL: https://new.express.adobe.com/id/urn:aaid:sc:EU:58234efb-deea-4b5d-a027-6936ba83a113?templateTaskId=...

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