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Can't download a file

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon
Bug Unresolved
TOPICS
Performance

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New Here ,
Aug 24, 2023 Aug 24, 2023

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Myself and my colleagues are also experiencing the same issue.

 

AdobeExpress.JPG

It was working previously but since the recent update, it will not work. We are using Citrix and wondering if that could be the issue?

 

I've tested the system requirements (Adobe Express System Requirements) and they are all working, i.e. WebGL2 and WebAssemble both come back as positive.

 

Any help would be appreciated.

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