Can't download a file

[Qurrat-Ul-Ain310003651gsa]

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

[Bruce24504913yc6u]

Myself and my colleagues are also experiencing the same issue.

It was working previously but since the recent update, it will not work. We are using Citrix and wondering if that could be the issue?

I've tested the system requirements (Adobe Express System Requirements) and they are all working, i.e. WebGL2 and WebAssemble both come back as positive.

Any help would be appreciated.

[Wurmwood]

Having this exact issue now. Has anyone found a fix?

[Abhi.G @ ADBE]

Hi @Wurmwood

I just sent you a DM for follow up.

Thanks

Abhi G

[Ishaan33484227twya]

having this issue right now. what should i do

[Abhi.G @ ADBE]

@Ishaan33484227twya 

Please post the url (from the browser's address bar) of your Express file. 

Thanks

Abhi G

[CCSWA]

I'm having the same problem.

[CCSWA]

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:2abab4ab-0b78-5a6a-8f50-9cce059efc73?category=pho...

[Chris252907022tal]

Thank you!!! To anyone else, click on this link, it'll open Adobe Express. Open your project again and you will be able to download

[Logan33724094nx9s]

What link? None of them work

[ascannerdarkly]

I'd like to know the fix as well.

[Abhi.G @ ADBE]

@ascannerdarkly 

If you are still running into this issue, could you please post the url (from the browser's address bar) of your Express file. 

Thanks

Abhi G

[Lawrence32870467ozny]

I am having this same problem. Cannot download an express video I just created. I need this for a college assignment to be turned in today. Please help!

[Abhi.G @ ADBE]

@Lawrence32870467ozny (and others running into this issue), here are a couple of tips:

- Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

Hope this helps,

Abhi G

[CCSWA]

I was able to clear my cache, restart my browser, get back into it & download it... hopefully it helps. Don't post the link or else you will get tons of edit requests, lol. Good luck!

[Bruce24504913yc6u]

Unfortuantly I still cannot save any document. I have had a look at the version history and I cannot see anything in there. Perhaps that could be the problem in that it is not rendering correctly?

It does appear to be displaying like this:

However looking at the version history, there appers to be nothing

Thanks for any help!

[Abhi.G @ ADBE]

@Bruce24504913yc6u I just sent you a DM for follow up.

[N.H.2]

Same error here. Issue seems to be that websocket addresses (e.g. wss://livecreate-ew1.adobe.io) aren't accessible. Likely a filtering or firewall issue but not something that we can resolve as websockets are immutibly blocked.

[David34025480tn07]

same issue here? how come not solved yet?

https://new.express.adobe.com/id/urn:aaid:sc:US:1bebeb4e-a3fe-4ebf-a9be-a0e297ae2f61?category=text&a...

[David34025480tn07]

Same issue here... how come not solved yet? 

https://new.express.adobe.com/id/urn:aaid:sc:US:1bebeb4e-a3fe-4ebf-a9be-a0e297ae2f61?category=text&a...

[rick341147168mep]

Hi, same issue with me, please can you help with a resolution? 

[HP2351]

Hello I am having the same issue. I thought it might have been the stock imagery I added to a document - deleted the stock images and it downloaded but ran into the same issue again on the same file. Whats causing this?

Thank you!

[Tara25737764nbwq]

Clearing the cache worked for me. although i have to keep doing it

[ASunder]

I had this problem while I tried to download content from Adobe Express while using Safari. Switched over to Chrome and worked just fine. I'm sure there might be something on the back end that will fix this... but for now, I hope this helps.

[Daniel34837123kox6]

im also having that problem, anybody know how to fix it?

[altheac67587394]

Im having the same problem. Tried switching browsers, clearing cache, restarting and incogneto mode none of wich worked.

Here is the URL: https://new.express.adobe.com/id/urn:aaid:sc:EU:58234efb-deea-4b5d-a027-6936ba83a113?templateTaskId=...