Can't download a file

[Qurrat-Ul-Ain310003651gsa]

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

[Bruce24504913yc6u]

Myself and my colleagues are also experiencing the same issue.

It was working previously but since the recent update, it will not work. We are using Citrix and wondering if that could be the issue?

I've tested the system requirements (Adobe Express System Requirements) and they are all working, i.e. WebGL2 and WebAssemble both come back as positive.

Any help would be appreciated.