Cannot download PDF

[default36814309x6fnw5]

Unclear why I cannot download PDF. PNGs download ok.

[Sergiu Adrian35083634ecdr]

there are more than 30, this is lots of media.

Kind regards,
Sergiu

[Tarun Saini]

Hi @Sergiu Adrian35083634ecdr 

Apologies for the inconvenience. Can you share a screenshot of the template you used via private message? If not sure how to send through private message, click on this link. A screenshot of a few of the templates would help us identify the issue.

Regards,

Tarun

[default37148780hd962y]

I am unable to download my file. I keep getting an error message

[Tarun Saini]

Hi @Sergiu Adrian35083634ecdr,

Just following up here, could you share the screenshot of the template you used?

Regards,

Tarun

[Sara37160774pjbi]

It just won't go past 90%!

[default37574959p9xl9w]

I have tried to download one of the pages in a project multiple times and i can not get it to download.

[default37808122n1gu9n]

Adobe won't allow me to download my file as a PDF

[Lyn_D]

@andrewt75109771, it's been some time since you last posted this. I've moved your post to this thread in case you need help.

^Lyn

[walter38270946kda8]

te respondieron ????

[david_2382]

Is this a common problem?  My files download to 90% and then doesn't go any further

I can download JPG and PNG but not pdf (15 pages)

I'm using Safari and a macbook air M3 - I could do it a couple of days ago but not now - why?

[Josh37319496xk5h]

What I have found as the main issue for this not downloading is you don't have full premium access to the image or asset you are attempting to use in Adobe Express.

Pay for full image access. Also you can download them from Adobe stock images sit3e and upload the file you want in Express.
This allowed me to convert my slides into a pdf document and I could download them. I'm shocked this hasn't been explained by support.

[Abhi.G @ ADBE]

@Josh37319496xk5h 

If you don't have premium access to an image asset, you should be blocked from downloading at the outset ("Upgrade to download") as shown in the screenshot below. Not run into PDF download errors/hangs that others are reporting here.

 

Abhi G