download button disappeared

[moniquew93208949]

i can not download the file.. have a look? thank you!!

[Goddess#13]

The download option is missing when editing files.  Even when I go into my libraries and click on download, it'll just send me back to the editing page whe the download button is still missing.  This is not the right time of the year to prevent concent cretion. 

[default34284297bbbbaa]

Why can I no longer download files?

[default0r13t96vtlio]

The download button has disapeared. Trying to look through "Share" and there is no download button there either. Any assistance is appreciated.

[Keun-woo34192998m0pf]

the download button is still not appearing for me

[Keun-woo34192998m0pf]

@Amitej S the button is still not appearing for me

[default34290085s3eoz9]

In the top left and right on the top 2 bars there is no export button

[Amitej S]

Hey @Keun-woo34192998m0pf @default34290085s3eoz9  @default0r13t96vtlio, I've reached out to you via community direct message. Kindly share the logs with me so we can investigate this. 

You'll find this in the top right corner of the community page! 

Best,

~Amitej

[Gabr.iel]

I don't see the download botton either!

[Amitej S]

Hey, @Gabr.iel, I've contacted you via DM;  please share the console logs for us to investigate the issue. Details are shared in the DM. 

Thanks! 

[Edward Firmo]

I also don't have a download button. Tried different browsers and the Win 11 app, but all are missing the download option.

So disappointing.

[Thyme343003360j8f]

i can't export any photo, can only share it on social media, is that a bug or a feature?

[rainiedazze]

How do I download my files now? Only showing the Share button where it used to be a download button.

[default34311180bq4jyc]

download option not available.

[Amitej S]

Hi @default34311180bq4jyc, Can you please share the console/network logs with us? I've reached out to you via direct message, and you can use it to share the files.

Please refer https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In... to see how to access console/network logs. 

Thanks!

[darryl5FE8]

On PC. Can't access project on mobile as made earlier this year

Welcome back download button. It's greyed out and inactive

Tried on chrome and firefox. Cleared cache and cookies

Present temp solution is print screen lol. Next one is to redo projects in canva if not resolved

[Sophie345495604bxz]

i can't dowload my file either

[Moroon34725146w6ma]

I've enabled ALL COOKIES. Disabled ad-blockers and anti-virus, cleared cache and cookies and yet it still won't "finish" whatever it needs to in order to download the video via the "Download" button (the share button has the exact same message too) to download it.. Some free editor, if this is this bad why would I pay for the actual product? This is a joke.

[default34766863bhqz9i]

CANNOT DOWNLOAD MY VIDEO!!!

[default34834511qw2cmw]

The issue is presenting again

[default34272546y4agms]

The download button is showing up as a blank button (no text) and isn't clickable. I've tried accessing it on multiple browsers, but currently have no way of downloading my files.

[Euno]

It's even worse now

[Teebot34900458m7mk]

I have the same problem. It works on some browsers but not on others

[David__B]

Hi @default34272546y4agms 

We had some users reporting this recently, but our developers made some changes, which resolved it for users then. I'm not sure if this is a different issue or somehow related. Could you please try the suggestions below as some initial troubleshooting steps? Also, had it worked previously on this computer?

1. Check to see if the issue occurs in other browsers, Chrome and Firefox.
2. Also, test Chrome in incognito mode. https://support.google.com/chrome/answer/95464
3.  Reboot the computer - sometimes, pending OS updates can cause issues
4.  Clear the browser cache and cookies for Edge. https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?...

Could you let me know if these steps make any difference?

Thanks,
Dave

[David__B]

Hi @default34834511qw2cmw @Euno @Teebot34900458m7mk

Some users reported this recently, but our developers made some changes, which resolved it then. I'm not sure if this is a different issue or somehow related. Could you please try the suggestions below as some initial troubleshooting steps?

1. Test if the issue occurs in all browsers (Chrome, Edge, Safari, Firefox, etc.)
2. Test Chrome in incognito mode. https://support.google.com/chrome/answer/95464
3. Reboot the computer - sometimes, pending OS updates can cause issues
4. Clear the browser cache and cookies https://support.google.com/accounts/answer/32050

Could you let me know if these steps make any difference?

Thanks,
Dave

[Abhi.G @ ADBE]

In addition to trying the steps suggested by @David__B, could anyone still running into this issue share the URL of one of their files (from the browser's address bar when the file is open)? Or send me a direct message with their adobe id (email used for login)?

Thanks,
Abhi G