download button disappeared

[moniquew93208949]

i can not download the file.. have a look? thank you!!

[Teebot34900458m7mk]

None of the above solved it. While it works on chrome, it doesn't on brave. This only started 2 days ago.

I would prefer not to use chrome. It has too much bloatware and ads.

[Abhi.G @ ADBE]

@Teebot34900458m7mk mind sharing the url of your Express file like I requested here: https://community.adobe.com/t5/adobe-express-bugs/download-button-disappeared/idc-p/14366776#M11012?

Thanks!

[Teebot34900458m7mk]

I don't understand what you are asking. https://new.express.adobe.com/id/urn:aaid:sc:AP:0b668a1f-c1eb-4581-b1a4-35c1c7f2d3cc

[Abhi.G @ ADBE]

Thanks @Teebot34900458m7mk, that's exactly what I was looking for (in order to check error logs that might help investigate this issue)!

[Euno]

Abhi.G @ ADBE this is the one I am working with https://new.express.adobe.com/id/urn:aaid:sc:US:8738ea0e-6eaf-4ab1-81f5-8c0565ceddc9 

[Mary5FFC]

Download button is missing!

[Mary5FFC]

Download button is missing (see screenshot attached). 

1. Issue occurs in Chrome and Safari browsers 
2. Issue occurs in Chrome Incognito Mode and Safari Private Mode
3. Reboot Mac computer - still experencing issues
4. Clear the browser cache and cookies for both Chrome and Safari - still experencing issues

I cannot even grab a link to share the file for further troubleshooting. 

URL for reference: https://new.express.adobe.com/id/urn:aaid:sc:US:633bb74b-d4c6-5286-85e8-4b81afecc289 

[Abhi.G @ ADBE]

Thanks @Mary5FFC 

fwiw, you can also share files from the file organizer outside the editor (https://new.express.adobe.com/your-stuff/files)

I will send you direct message with my e-mail for sharing, in case that the issue is file-specific.

Thanks

Abhi G

[Victory Point349462974z00]

Hello,

I had the same problem as Mary5FFC (share and download button appear but no text). This issue was also meant I could not search for any assets in the left-hand pane.

In my case it was related to my network setup. I have a custom DNS server (PiHole) set on my ethernet adapter. Therefore, I tried switching over to using the WiFi, which has no custom DNS server set, and this solved the issue straight away.

If this was helpful to you, please consider following me on YouTube: @victorypointgaming

[Edward Firmo]

Mmmm

I also have PiHole.

I will try later without that.

[Abhi.G @ ADBE]

Thanks, @Victory Point349462974z00 

Anything affecting access to essential network endpoint — ad-blockers (including those built into browsers like Brave), strict Firewall settings, network proxies, custom DNS servers — can affect Express functionality. If you are using these, please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

Abhi G

[Winnie_M]

Hi @enan.grphx,

Sorry for the issue. 

We were aware of this problem, and it's now been fixed. Can you share a screenshot and tell us what browser you're using? You can see the system requirements here. 

Let us know if you are still seeing the issue.

Thanks,
^WM