• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Error 'not able to license all stock content" when attempting to download

Community Beginner ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

Hello, I keep getting we were not able to license all stock content when attempting to download. I tried upgrading my account to the next level and keeps throwing the same error on majority of the assets. What's expected here?

Bug Needs More Info
TOPICS
Image Editor

Views

3.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Oct 27, 2023 Oct 27, 2023

Shut off your pop up blocker! I've been able to use it since I this this. 

Votes

Translate

Translate
29 Comments
Community Expert ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

<moved from cc services>

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

@V318899522olh could you provide details of the issue you are encountering? What steps are you taking when you see this error exactly? Can you provide a screenshot of the error please?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

 

This happens when I try to download the image. When I hit on download after I finish designing it, it errors out.

Following are the screenshots

V318899522olh_1-1692983035937.png

 

 

V318899522olh_0-1692982854503.png

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

It looks like you are using https://express.adobe.com/

I'm moving your thread to that commmunity where someone familiar with that product can assist your further.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

@V318899522olh can you confirm where the Stock content was added to your design from? Also, can you share the stock IDs for the stock content in your design? You can find that by selecting the Stock content and clicking the "info" button in the image editing panel.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 26, 2023 Aug 26, 2023

Copy link to clipboard

Copied

I am having the exact same issue. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 26, 2023 Aug 26, 2023

Copy link to clipboard

Copied

download failed.png

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 26, 2023 Aug 26, 2023

Copy link to clipboard

Copied

Please help. I just paid for the subscription. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 26, 2023 Aug 26, 2023

Copy link to clipboard

Copied

Every image I am trying to use says the same thing. Please help.

Votes

Translate

Translate

Report

Report
New Here ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

I am facing the same issue ..this is very annoying ..you subscribe to create content and then just cannot publish 

 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 07, 2023 Sep 07, 2023

Copy link to clipboard

Copied

I am having the same issue. See screenshot:

Screen Shot 2023-09-07 at 11.30.54 AM.png

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

Copy link to clipboard

Copied

Hi there,

 

We're sorry to hear about this. Please let us know which format you are trying to download. Is it happening with all documents? Do you have a paid account or a free one? Though the product team is already working on it, we need more info to help you further.

 

We're here to help, just need some info.

 

Regards,

Tarun

Status Needs More Info

Votes

Translate

Translate

Report

Report
New Here ,
Sep 13, 2023 Sep 13, 2023

Copy link to clipboard

Copied

I Have the same issue more time, i try to download normal PNG format. According to me it doesnt matter which format i use, it happens and i ask why? When we are paying for services. Thank you 

 

ubomr2661293752f8_0-1694632100031.png

 

Votes

Translate

Translate

Report

Report
Sep 14, 2023 Sep 14, 2023

Copy link to clipboard

Copied

Hi, I have the same issue, what is going on? My subscription is enabled

 

I'm not able to download any project to PNG or PDF

 

SCR-20230914-iydi.png

 

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Hi there,

 

We're sorry to hear about this. Please check whether your payment method has failed or your bill is past due. If it is past due, try to check again once you process the payment.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

Hi Tarun.

I have an active subscription, everything is paid and I see the invoices on my panel

 

_0-1695021382373.png

 

Pls check and fix it ASAP, I'm not able to work and use Adobe Express

 

Votes

Translate

Translate

Report

Report
New Here ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Hi, Im having the same issue, I Have a paid account, the format doesnt matter, PDF or PNG, JPEG same error message. I really need this document please resolve ASAP.

Votes

Translate

Translate

Report

Report
New Here ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

Me too  - I pay for this and for this not to be resolved is quite frankly ridiculous. Exactly the same issue; I pay for the full whack, no formats allow me to download. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

Shut off your pop up blocker! I've been able to use it since I this this. 

Votes

Translate

Translate

Report

Report
New Here ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

I also need help with this; I can't work without it and have tried everything. The "correct answer" of diabling pop ups does not work. Please assist urgently. 

Votes

Translate

Translate

Report

Report
New Here ,
Dec 01, 2023 Dec 01, 2023

Copy link to clipboard

Copied

I KEEP HAVING THE SAME ISSUE. Everything is paid!!! Im doing this for an assignment that is due in 3 DAYS. NEVER using this site again and Im canceling my subscription. Ive TRIED EVERYTHING> SOMEONE PLZ HELP

 

 

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 01, 2023 Dec 01, 2023

Copy link to clipboard

Copied

post in the stock forum 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 01, 2023 Dec 01, 2023

Copy link to clipboard

Copied

Try shutting off your pop up blocker. This worked for me. 

Votes

Translate

Translate

Report

Report
New Here ,
Dec 10, 2023 Dec 10, 2023

Copy link to clipboard

Copied

it still doesnt work 

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 10, 2023 Dec 10, 2023

Copy link to clipboard

Copied

again, post in the stock forum 

Votes

Translate

Translate

Report

Report