Experiencing Error text when attempting to download project

Report · Sep 22, 2024

When I attempt to download a project I've put a lot of time and effort into, I am met with an error message: "Sorry, we were not able to license all Stock content. Some Stock assets can no longer be used. Please delete assets marked with the failed icon and re-upload them or try a different asset. (Failed audio assets will have a gray bar.)"

I have done everything to try and find where this "failed" asset is but there is no Icon visible to me, anywhere. I guess it is a glitch or something, but I would really prefer to not have to scrap this project. In fact, thats not really an option for me. Please help solve this problem. Anybody...I'm desperate.

Version of the app: https://new.express.adobe.com

Platform and OS version: Windows 11

Basic steps to reproduce the problem: zoom out, refresh, ungroup assets

Report · Oct 01, 2024

Hi @g00d4t1t,

Sometimes, a display issue in your current browser or device can prevent you from seeing the failed icon. Try opening your project on a different browser or device to see if the problem asset becomes visible.

If you’ve used any music or sound effects, these may not visibly show a problem until you attempt to download the project. Try removing any audio temporarily to see if the download succeeds.

Let me know if any of these steps work for you or if you need more guidance!

^Chaimaa

Report · Oct 07, 2024

I'm having this same issue. I have a premium account and closed all pop-up blockers. I tried in Firefox and in Chrome. I'm not using any music. I think it's just this file, becuase I tried another template and it worked. Can't find any failed icons anywhere.