• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Gathering Data problem

Community Beginner ,
Jan 13, 2024 Jan 13, 2024

Copy link to clipboard

Copied

It gets stuck at "20% Gathering Data." How can I get past this? I tried clear browser cache, I change the computer, I change the browser. It doesn't work.
Bug Unresolved
TOPICS
Desktop Web , Video

Views

79

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
Community Expert ,
Jan 13, 2024 Jan 13, 2024

Copy link to clipboard

Copied

Yes, the usual steps would be change browser and clear caches, and additionnaly check if your syncing is good (little cloud on the top left of the interface, without the circle moving)

One other thing I've noticed, it tends to disconnect entirely or stops working if I change tabs in my browser. If I need to download something reliably, I need to stay on the tab that is currently downloading. I don't know if that helps...

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 13, 2024 Jan 13, 2024

Copy link to clipboard

Copied

Thanks for the response. My syncing is good. I also followed the other tips, but unfortunately it doesn't help. 😕

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 13, 2024 Jan 13, 2024

Copy link to clipboard

Copied

@Dado88 

 

Please see one tip here: https://community.adobe.com/t5/adobe-express-bugs/stuck-at-quot-gathering-data-quot/idc-p/14351937#M...

 

If that doesn't work, please send me a direct message.

 

Abhi G

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 13, 2024 Jan 13, 2024

Copy link to clipboard

Copied

LATEST

Abhi.G @ ADBE 

Thanks this solved my problem. 🙂

The process of cutting the video into 2 or 3 parts and then merging them is a bit time consuming but in the end it solved the problem.

 

Useful advice for others who have the same problem. 😉

 

Votes

Translate

Translate

Report

Report