• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
13

[Mobile] + bottom is not working at all

Participant ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

When I customize and start editing a new Instagram story template, I need to add more context and another photo. Also, the bottom part isn’t working at all.

Bug Unresolved
TOPICS
iOS , Mobile Beta , Performance

Views

550

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 18, 2024 Apr 18, 2024

Hi folks,

 

Thanks for reporting this issue, and sincere apologies for the inconvenience.

 

The bug is now fixed but you will need to restart the app to ensure the + button functions as expected.

Please give this a try and let us know if you continue to run into issues.

 

Thanks,

Abhi G

Votes

Translate

Translate
16 Comments
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

The tools to edit and add a text is not showing to me

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I select the + button on the corner and nothing happens except it turns into an x.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Start a new template Panel opens Press the blue plus button Nothing happens

Votes

Translate

Translate

Report

Report
Participant ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

The new app does not allow me to add new text, duplicate, or add new photos to my Instagram story template.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Plus sign doesn't bring anything up

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

1000004534.png

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

It won't let me load photos when I click the plus button when trying to start a project.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Setelah menekan gambar plus tidak ada perubahan

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I hit the + symbol on a new project to add a photo or anything..and nothing happens.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I can't add anything when I start a new document. Tapping the + icon doesn't pull up the menu to add a background, image, etc. I also can't edit text.

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

I press the + it rotates to an x but nothing happens

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Not able to add text. + button doesn't work 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Tanda plus pada kontrol rusak

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

Copy link to clipboard

Copied

Hi folks,

 

Thanks for reporting this issue, and sincere apologies for the inconvenience.

 

The bug is now fixed but you will need to restart the app to ensure the + button functions as expected.

Please give this a try and let us know if you continue to run into issues.

 

Thanks,

Abhi G

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Hi 

@Mahyar

,

 

We're sorry to hear about this issue. Could you please try restarting the device or signing out and signing in again to check if that helps? Please ensure you're using the updated version of the Adobe Express app.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
New Here ,
Apr 21, 2024 Apr 21, 2024

Copy link to clipboard

Copied

LATEST

Not only is this new version not easy to use it's also visually cluttered. Just like every other app now just trying to corner you into paying premium. At least the version before this was clean looking.  Very disappointed, I want the old version back.  

Votes

Translate

Translate

Report

Report