• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Removal of Background in video but downloaded MP4 has 'lagging' effect

New Here ,
Jul 17, 2024 Jul 17, 2024

Copy link to clipboard

Copied

Hey there, I was removing the background of a video and it was able to just fine, but when I downloaded an export, the "cutout" of my subject seemed to be lagging behind the movement of my subject by a couple frames. Resulting in some moments where part of the subject was cut off and in others, where the background was still partially showing. As far as I can tell this isn't happening in the preview on Adobe Express, just the downloaded version of the video.

 

This occurred with every resolution option and with both 16:9 and 9:16 aspect ratios. Is this a bug or am I missing a setting?

Bug Unresolved
TOPICS
Exporting and Sharing , Video

Views

119

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Aug 07, 2024 Aug 07, 2024

Copy link to clipboard

Copied

LATEST

Hi 

@Josh31205218n9vf

,

 

We're sorry for the delay. Are you still experiencing this issue? If so, please let us know which platform you're using. Is it on the web or mobile? 

 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

 

Regards,

Tarun

 

Votes

Translate

Translate

Report

Report