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Remove Background on Adobe Express videos

New Here ,
Feb 01, 2025 Feb 01, 2025

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Please help! I am going crazy with this Adobe Express issue, I have been in touch with support multiple times and no avail.

 

I am trying to remove the background of a video, the background it not complex (I actually used a green screen). When I first used Adobe express, this worked like a charm. Now it has all sorts of faults - it is just me talking to the camera but my body gets sliced in two, or only my head is visible with a blank background. I have tried incognito mode (worked once then reverted to the same issue) and even re-recorded the video. It keeps on with the same weirdly sliced up video of my (sometimes it removes everthing and is just blank and you can just hear my voice). 

 

I really need this feature to create my videos and I dont seem to be able to fix it. I am open to any and all suggestions. Thanks

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Social Media , Video

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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Hey @Francis_Kynaston-Pear4825, I tried reproducing the remove video background feature on the Google Chrome browser on a Windows 11 machine, and it works fine for me. Can you share the device and browser details you're working on? Can you try working on a different recommended browser (Edge, Safari, Firefox, or Chrome) or work after clearing the cache/cookies of the browser you're currently working on to see if that makes any difference? 

If the issue still persists, please share a screen recording of the issue. 

Do share your observations, we are here to help.

 

Thanks!

Amitej

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