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Participating Frequently
July 3, 2023
I am still having trouble with this issue

[https://castlebiosecurity.com/castle_email.gif] NICHOLAS FACTOR
Creative Director

fctr@castlebiosecurity.com
647-686-6425<647-686-6425>
castlebiosecurity.com

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J E L
Community Expert
Community Expert
July 3, 2023

Hi @祥29237752o5x5 and @nicholasfactor, please first make sure you are not restricted by any of these conditions:

  • You must be 18 years old.
  • Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.
  • Firefly is also not available in Russia, Belarus, and China.
  • Make sure you are accessing Firefly from a desktop browser for best results.
  • Firefly may not work using a VPN or firewall. 
  • If one browser isn't working, try another one (Chrome, Edge, Firefox, Brave).

If you are still having trouble accessing Firefly at https://firefly.adobe.com, please let us know.

Participating Frequently
July 3, 2023

I'm having the same issue.