After Effects 2023 Error Message "Mercury 3D is not supported by the current hardware"

[muralib79366953]

I have uploaded the error message.
Please advise us on which type of hardware we have to update.

[Mylenium]

Without any info about your system, in particular your current graphics hardware, nobody can tell you what needs to be adjusted or updated. You need to be much more specific.

Mylenium 

[ToolfarmJP]

Is your graphic card driver the latest?

[muralib79366953]

Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz

Installed RAM: 64.0 GB (63.9 GB usable)

Display Adapter: NVIDIA QUADRO K620

[muralib79366953]

Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz

Installed RAM: 64.0 GB (63.9 GB usable)

Display Adapter: NVIDIA QUADRO K620

[War Unicorn]

I just recently updated to v. 23.6 myself and get this same exact warning, which is strange, since the version before it (23.5) was just fine (though it did things like "draft 3D"...poorly; pretty sure I'd prefer OpenCL anyway, since that's much faster). I confirmed this once more by going back to 23.5 briefly; I do not get the error. But once I update to 23.6 once more, the warning pops up once again.

This is on my rather meager laptop; haven't tried on my main system yet, but they both use Intel GPUs. (The laptop uses Xe; the desktop uses Arc.)

EDITED TO ADD: I've also tried different drivers from Intel; the latest (4577) to the version before it.(4575).

[nishu_kush]

Hi all,

This is unexpected behavior and has been reported. It'll not affect the After Effects functionally, and you can choose Never Again in the dialogue box to stop seeing it at every launch.

Hope it helps.

Thanks,

Nishu

[Tom Olsen]

This error message leaked from beta into the 23.x release builds. It should not have appeared. 

If you are running a 24.0 beta build and you see this message, then your video hardware (NVIDIA QUADRO K620 -- 2GB VRAM) does not meet the minimum requirements for "Advanced 3D" (4GB). This has nothing to do with CPU or system RAM.

See this post:
https://community.adobe.com/t5/after-effects-beta-discussions/3d-model-import-new-v2-faq-and-documen...

• System Requirements
• The Mercury 3D renderer requires a GPU with at least 4GB of VRAM. On Windows, the GPU must support Direct 3D feature level 11.1 or higher.

[bonaca285094967g2p]

Did you see the post of your colleagueTom Olsen ?

Just one day after your post

You say - This is unexpected behavior

He says - This is expected behavior

[War Unicorn]

Umm...

Anyhoo, it's not that much an issue, because Mercury 3D is trash. OpenCL works better on both my systems. (Also: LOL on "Mercury 3D composition renderer is a high-quality, performance-oriented 3D renderer.") Now if I can just figure out why the Cinema 4D renderer is suddenly causing me issues, we might get somewhere.

 

(It figures that just as I'm getting to know After Effects is when things go kablooey for unexplained reasons, as just a version ago it was working fine.)

[jenkmeister]

It is expected in AE Beta builds but not in the non-Beta builds. We are going to fix that with the next release. We are also going to improve the error message so you know if it's due to the generation of GPU card in use, or the amount of GPU VRAM, etc., so you will know what action to take. 

[jenkmeister]

@War Unicorn The Mercury 3D engine is not the same thing as OpenCL. OpenCL is the display/effects compute technology. Mercury 3D is a new rendering engine specifically for 3D object import and rendering.

[Dangerjudy]

I am getting this same error, and AE crashes each time I open it in Windows 10.  I am not using any 3d functionality.
Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz,  32 gigs of RAM, NVIDIA GeForce MX250.  Is my video card no longer sufficient for AE?

[jenkmeister]

I think the GPU should be ok, but if it is crashing After Effects, I'd start with making sure your video drivers are up to date. 

[Brooklynn32451375by4x]

this is also an issue for me and i dont know whats causing it what do i do?

[jenkmeister]

It's a valid message, however it should only be showing up in Beta builds right now. Unfortunately the dialog is currently exposed in 23.6. So you can ignore for now, but if you want to use the new 3D Workspace that's in beta or in the non-beta when it releases, you'll need to upgrade your GPU.

[Brooklynn32451375by4x]

do you know when the new 3d workspace will be released?

[jenkmeister]

No, mostly because internally we aren't 100% sure when we'll be done. The rest of AE will continue to work, but the 3D workspace/Advanced 3D engine just won't be accessible if the GPU can't support it.

[Brooklynn32451375by4x]

okay, thank you

[Nikolaus26426854ck4a]

I have the same problem, does it mean that it´s not possible anymore to use the integrated gpu (intel iris) to import 

3d files? It worked fine before, until i did an update of After effects beta. Unfortunatly i can´t find the older version to reinstall it.

[jenkmeister]

@Nikolaus26426854ck4a Native 3D model import now requires a dedicated GPU with 4GBs of VRAM available. So you can still use the rest of AE, but unsupported GPUs won't support the 3D model import and rendering. 

[Nikolaus26426854ck4a]

Is there any chance that i could reinstall the old beta after effects version that worked without a dedicated gpu? Where can i find it?

[jenkmeister]

The only available builds are in CCD, but I don't think we keep the older Beta builds available. 

[Himanshu362882870qqn]

After effects is automatically close after clicking on once per session or never again can anyone help