Bonjour, depuis ce week-end je rencontre un problème sur 2 machines différentes (2 comptes adobe différents)
lors du démarrage d'after effects, le logiciel plante au lancement avec les messages d'erreurs ci-dessous.
Le problème est apparu suite a un reset complet des machines ainsi qu'une MàJ BIOS.
J'ai déja essayé de :
-Réinitialiser les PC,
-Réinstaller After Effects,
-Installer et mis a jour mes drivers
-changer de version AE
!!! j'ai aussi désactiver la fonction "Activer l'ecran d'accueil" cette méthode me permet en effet de lancer After mais je souhaiterais lancer After avec cette fonction activé.
Je peux aussi lancer des projets existant mais impossible de lancer After via Creative Cloud ou raccourci. !!!
voici les spécifications matériels des 2 machines :
After effects 23.6
OS : windows 10 Pro 22h2
CPU : I9 - 12900k AND I9 - 10900k GPU : RTX 3070Ti AND RTX 3080 RAM : 64Go DDR5
messages d'erreurs (uniquement sur AE les autres logiciels fonctionnent) :
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
Please submit the crash from the crash dialog that appears after this message is dismissed. Please ensure you enter your email address that is used here on the forums. We can then look up the crash on our end to see what's going on.
Please submit the crash from the crash dialog that appears after this message is dismissed. Please ensure you enter your email address that is used here on the forums. We can then look up the crash on our end to see what's going on.
Please submit the crash from the crash dialog that appears after this message is dismissed. Please ensure you enter your email address that is used here on the forums. We can then look up the crash on our end to see what's going on.
Meu after effects tem dando esse problema, e estou com dificuldades para resolver, já reeinstalei ele algumas vezes, mas o erro ainda persiste. O problema é que ele fecha assim que da este erro, impossibilitando de poder trabalhar com o software aberto.
Please submit the crash from the crash dialog that appears after this message is dismissed. Please ensure you enter your email address that is used here on the forums. We can then look up the crash on our end to see what's going on.
eso si, pouedo abrir otros proyectos dse after y los abre normal, pero si voy a after para abrir la app para generar algo nuevo o simplemente cliqueo en la app de after, se abre y aparecen esos cuadros.
Do you get the crash reporter when After Effects crashes? If so, do you mind providing your email address to it and submitting the report? We'll be able to find it on our end to get to the root. If the crash reporter doesn't show up, please follow the steps below.
Open an existing project (After Effects will not crash).
Go to Help > Enable Logging.
Close After Effects and relaunch it by clicking its icon. It'll cause After Effects to crash.
Launch After Effects again using the project file.
Go to Help > Reveale Logging File.
It'll open up a few folders. Please share the file named "After Effects Log.txt" from the Logs folder.
Do you get the crash reporter when After Effects crashes? If so, do you mind providing your email address to it and submitting the report? We'll be able to find it on our end to get to the root.
If the crash reporter doesn't show up, please follow the steps below.
Open an existing project (After Effects will not crash).
Go to Help > Enable Logging.
Close After Effects and relaunch it by clicking its icon. It'll cause After Effects to crash.
Launch After Effects again using the project file.
Go to Help > Reveale Logging File.
It'll open up a few folders. Please share the file named "After Effects Log.txt" from the Logs folder.
We believe this may be being caused by a recent update to the Home Screen in AE. You can test this theory by directly opening an .aep project file (double click on it) and see if that allows AE to open. If that's the case, we are working to get a fixed Home Screen out today that will be updated automatically.
We believe this may be being caused by a recent update to the Home Screen in AE. You can test this theory by directly opening an .aep project file (double click on it) and see if that allows AE to open. If that's the case, we are working to get a fixed Home Screen out today that will be updated automatically.
I have just subscribed to Adobe and installed Creative Cloud. All the apps installed are fresh and up to date. After installation of After Effects, I run into a problem as the application crashes immediately after launch. After checking some recommended solutions advised in this community, I tried to press CRTL+ALT+SHIFT (I use Windows system) are reset preferences. This did not help.
Please advise what is wrong and how can I resolve the issue. Thanks in advance.