• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't open AE: "Advertencia de After Effects: Unknown ExceptioN"

New Here ,
Feb 07, 2023 Feb 07, 2023

Copy link to clipboard

Copied

I have installed Creative Cloud and the latest version of After Effects, but every time I try to start it from CC it won't open, it won't even sleep the software. However, if I open it by going to the installation folder and starting from "AfterFX.exe", the startup screen appears but after a couple of minutes it just shows:
"After Effects Warning: Unknown Exception".

 

I have tried uninstalling After Effects and Creative Cloud, deleting all folder files, including temporary and data files, and nothing works. Please, I need urgent help for my work.

 

DAVID28102527xp5j_1-1675818670134.jpeg

 

If you need any log file or something, please let me now.

After Effects 23.2

Windows 10 x64



Bug Unresolved
TOPICS
Crash , Troubleshooting

Views

115

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
LEGEND ,
Feb 07, 2023 Feb 07, 2023

Copy link to clipboard

Copied

If this screenshot is representative of the actual screen resolution, then it's most definitely too small and this will never really work. refer to the system requirements.

 

System requirements | After Effects

 

Mylenium

Votes

Translate

Translate

Report

Report
New Here ,
Feb 08, 2023 Feb 08, 2023

Copy link to clipboard

Copied

The screenshot was timmed only to show the Error Message, my actual resolution is 1920 x 1080 (32 bit) (60Hz).

Checking the System Requirements, I have:
- AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
- Memory: 16384MB RAM

- Radeon (TM) RX 470 Graphics

 

And as I said, weeks ago I was able to initiate the program without problem, but now after reinstalling the OS and cleaning everything, now I have this trouble.

Votes

Translate

Translate

Report

Report
LEGEND ,
Feb 08, 2023 Feb 08, 2023

Copy link to clipboard

Copied

LATEST

Check your Windows Update and in particular also install the correct versions of the MSVC and .NET runtimes. A lot of that stuff doesn't get installed by default.

 

Mylenium

Votes

Translate

Translate

Report

Report