Something is happening, I can't figure out what!

Report · Apr 04, 2024

I'm desperate! I have reinstalled everything several times! Windows, Drivers etc... and nothing at all. The program closes randomly.

My PC:

Windows 11 Pro 23H2
Processor Intel(R) Core(TM) i9-14900K 3.20 GHz
Installed RAM 128 GB (128 GB usable)

MY ERROR LOG file:

[2024-04-04_20-44-50][5948][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2024-04-04_20-44-50][5948][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-04_20-44-50][5948][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2024-04-04_20-44-50][5948][Info] [general] analyticsTracker_ is being accessed without setting
[2024-04-04_20-44-50][5948][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-04_20-44-50][7480][Info] [general] analyticsTracker_ is being accessed without setting
[2024-04-04_20-44-50][7480][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-04_20-44-50][7480][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-04_20-44-50][7480][Default] [console] [UAB v2.18.0-4] sentry.io initialized...
[2024-04-04_20-44-50][7480][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2024-04-04_20-44-50][7480][Default] [console] [HS][MainStore] Internet connectivity: ONLINE
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 293 PERF - Start Screen Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][StartScreen] CCX Start v7.4.0.15
[2024-04-04_20-44-50][7480][Default] [console] [HS][StartScreen] [HostData] {
"Product": "aftereffects",
"Product ID": "AEFT",
"Product Code": "AEFT",
"BuildNumber": "50",
"Version": "24.3",
"Platform": "Windows"
}}
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 294 PERF - Sophia Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 295 PERF - Ututs Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 296 PERF - IMS Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 296 PERF - IMS.updateUserProfile start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 297 message: Fetching NGL Profile. Awaiting Response.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 297 PERF - Fetching NGL Profile. Awaiting Response.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 297 PERF - Locale Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 298 PERF - MainStore Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 301 PERF - Platform init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 303 message: Fetching Recent Files. Awaiting Response.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 303 PERF - Fetching Recent Files. Awaiting Response.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 303 message: Received NGL Profile.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 303 PERF - Received NGL Profile.
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2024-04-04_20-44-50][7480][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 306 message: Data Loader for home: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 306 PERF - Data Loader for home: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2024-04-04_20-44-50][7480][Default] [console] [HS][FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 307 message: Data Loader for utut: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 307 PERF - Data Loader for utut: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 11 message: IMS.updateUserProfile
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 307 PERF - IMS.updateUserProfile done: 11
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 10 message: MainStore Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 308 PERF - MainStore Init done: 10
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 308 PERF - IMS.updateAccessToken start
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 411 message: UI Ready
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 411 PERF - UI Ready
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 416 message: Received Recent Files.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 416 PERF - Received Recent Files.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 116 message: Platform init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 417 PERF - Platform init done: 116
[2024-04-04_20-44-50][24644][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2024-04-04_20-44-50][5948][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2024-04-04_20-44-50][7480][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 138 message: Locale Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 435 PERF - Locale Init done: 138
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 439 message: Data Loader for home: Read data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 439 PERF - Data Loader for home: Read data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-04-04_20-44-50][7480][Error] [console] [HS][FM Shared Settings Handler] Shared settings data is not available
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 439 message: Data Loader for utut: Read data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 439 PERF - Data Loader for utut: Read data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-04-04_20-44-50][7480][Error] [console] [HS][FM Shared Settings Handler] Shared settings data is not available
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 441 message: Loaded JSON Data: Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 441 PERF - Loaded JSON Data: Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 441 message: Parsed JSON file for Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 441 PERF - Parsed JSON file for Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 443 message: Loaded JSON Data: Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 443 PERF - Loaded JSON Data: Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 443 message: Parsed JSON file for Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 443 PERF - Parsed JSON file for Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 444 message: Reading C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. Waiting for the results.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 444 PERF - Reading C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. Waiting for the results.
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-24.3-en_US-08c3b44f-cba6-494e-a4e4-c174e21569b8.json
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 445 message: Finished parsing data for Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 445 PERF - Finished parsing data for Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2024-04-04_20-44-50][7480][Default] [console] [HS][Ututs] User has 15 web tutorials
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 151 message: Ututs Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 446 PERF - Ututs Init done: 151
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 447 message: Reading C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 447 PERF - Reading C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-24.3-en_US-b74b4bce-2606-4c4c-adcd-b06b4c6542e7.json
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 447 message: Finished parsing data for Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 447 PERF - Finished parsing data for Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":76602,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/componentWhatsNewToastal/Ae-Whats-New-AE-2..."}
[2024-04-04_20-44-50][7480][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23224,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/experienceHomeMx19/Ae-NUJ-M3-Home-2020-Vid..."}
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 449 message: Received results from reading the C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 1 files.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 449 PERF - Received results from reading the C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 1 files.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 449 message: Received results from reading the C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 1 files.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 449 PERF - Received results from reading the C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 1 files.
[2024-04-04_20-44-50][7480][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file AEFT-24.3-en_US-08c3b44f-cba6-494e-a4e4-c174e21569b8.json and wrote response in C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\AEFT-24-3-en_US-D0715A0E324E4860A5A4234213542426.json
[2024-04-04_20-44-50][7480][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file AEFT-24.3-en_US-b74b4bce-2606-4c4c-adcd-b06b4c6542e7.json and wrote response in C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\AEFT-24-3-en_US-94C4F34AE03F4B5EAE431F538C18FF79.json
[2024-04-04_20-44-50][9764][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 162 message: Sophia Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 456 PERF - Sophia Init done: 162
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 489 message: Updated access token
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 489 PERF - Updated access token
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 181 message: IMS.updateAccessToken
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 489 PERF - IMS.updateAccessToken done: 181
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 193 message: IMS Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 489 PERF - IMS Init done: 193
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 489 PERF - Shared Settings Init start
[2024-04-04_20-44-50][7480][Default] [console] [HS][FM Shared Settings Handler] Shared Settings Handler initialized
[2024-04-04_20-44-50][7480][Default] [console] [HS][FM Shared Settings Migrator] Migration of shared settings not needed
[2024-04-04_20-44-50][7480][Default] [console] [HS][FM Shared Settings Handler] Loading User SharedSettings
[2024-04-04_20-44-50][7480][Default] [console] [HS][FM Shared Settings Handler] Get data
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 3 message: Shared Settings Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 492 PERF - Shared Settings Init done: 3
[2024-04-04_20-44-50][7480][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 493 message: Avatar Loader: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 493 PERF - Avatar Loader: Get data using File Accessor.
[2024-04-04_20-44-50][7480][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 537 message: Interactive Ready
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 537 PERF - Interactive Ready
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] log perf event: time: 244 message: Start Screen Init
[2024-04-04_20-44-50][7480][Default] [console] [HS][Performance] 537 PERF - Start Screen Init done: 244
[2024-04-04_20-44-51][7480][Default] [console] Fri, 05 Apr 2024 00:44:51 GMT [FMS] [UserIntent] User intent container: undefined
[2024-04-04_20-44-51][7480][Default] [console] Fri, 05 Apr 2024 00:44:51 GMT [FMS] [UserIntent] User intent container: undefined
[2024-04-04_20-44-51][7480][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2024-04-04_20-44-51][7480][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 593 PERF - Late Loads start
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 594 PERF - IMS.lateLoad start
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 0 message: IMS.lateLoad
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 594 PERF - IMS.lateLoad done: 0
[2024-04-04_20-44-51][7480][Default] [console] [HS][Drover] Analytics enabled state changed to true
[2024-04-04_20-44-51][7480][Default] [console] [HS][Analytics] analytics.ingest changed: (prod) active
[2024-04-04_20-44-51][7480][Default] [console] [HS][Analytics] analytics.ingest is enabled, processing prequeued events: 43
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 11 message: Late Loads
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 604 PERF - Late Loads done: 11
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 604 message: All done
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 604 PERF - All done
[2024-04-04_20-44-51][7480][Default] [console] [HS][AvatarDataLoader] clearInterval for avatarFetchInterval
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 605 message: Avatar Loader: Read data using File Accessor.
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 605 PERF - Avatar Loader: Read data using File Accessor.
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 608 message: Avatar Loader: Avatar file found and set using File Accessor
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 608 PERF - Avatar Loader: Avatar file found and set using File Accessor
[2024-04-04_20-44-51][7480][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/EAMS/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/3ff952fc-359d-4696-baa6-113109865fbd.png
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 608 message: Reading C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 608 PERF - Reading C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] log perf event: time: 609 message: Received results from reading the C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 1 files.
[2024-04-04_20-44-51][7480][Default] [console] [HS][Performance] 609 PERF - Received results from reading the C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 1 files.
[2024-04-04_20-44-51][7480][Default] [console] [HS][AvatarDataLoader] Successfully read data from file 92b537a0-b199-4869-802e-ad45d2d065f5.json and wrote response in C:\Users\EAMS\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\AEFT-24-3-en_US-BD493AE3A8D94DC8B7ABD71D1888B593.json
[2024-04-04_20-45-01][7480][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: SAM init timed out
[2024-04-04_20-45-01][7480][Error] [console] [Nd-1] Failed to create/get SAMAssetContext: SAM init timed out

Report · Jun 28, 2024

Same here. Exact same logs. Discovered b/c it seems to correspond with CC Libraries now working anymore and the messages about webview2. Lightroom CC now not able to "Send to Photoshop" via context menu but thankfully Shift+E still works...but LR crashing constantly. Acrobat DC crashes every time I try to open a pdf. I did just install a couple of new psd plugins so might see if removing them changes anything.

Windows 10 Pro 22H2

AMD Ryzen 9 7950x

96GB (95.1 Usable)

Report · Jun 28, 2024

Hopefully resetting preferences will help:

To restore the default preference settings, press and hold the following keys while the application is starting.

Windows: Ctrl+Alt+Shift
macOS: Command+Option+Shift

Adobe Community

Something is happening, I can't figure out what!