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2023.6 new install Mocha fails to load at startup (2 errors popup)

Explorer ,
Oct 05, 2023 Oct 05, 2023

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My SSD crashed, so I had to reinstall Windows and Adobe Creative Cloud.  I just opened AE (2023.6) for the first time and I received two popup error messages stating the mocha plugin failed to load.  I rarely use Mocha, so it's not a big issue for me right now.  I just don't want these errors to popup every time I open AE.   

 

I'm on Windows 10 with an AMD Ryzen CPU and NVIDIA GPUs. 

AE error 1.PNGAE error 2.PNG

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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Hi Daniel,

 

Sorry for your issue.

Try running After Effects as administrator (right-click the After Effects icon and select Run as administrator). If it doesn't help, try reinstalling it.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,
Nishu

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Explorer ,
Oct 06, 2023 Oct 06, 2023

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So, that problem magically fixed itself. However, I now have another
strange thing happening. When I open some Adobe programs (After Effects,
Media encoder, Premiere), the MAXON app pops up? I know this isn't the
MAXON forum but do you have any clue as to why this is happening?

Thanks!

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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My team is using All Apps plan with feature restricted licensing and we just installed After Effects v24.1 and we get these warning messages every time we open AE, even if we right click > run as administrator. What can we do to stop these plugin messages every time we open AE?

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