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AE 23 crashes as soon as I switch to another application

Participant ,
Apr 22, 2023 Apr 22, 2023

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Hi,

 

for about a week now I'm having issues with AE 23. So I'm working in AE 23 and I have another application open in the background (e.g. Chrome or Premiere). Once I click to open up the other application, AE will crash Windows and the system reboots. It exclusively happens when switching away from AE and not from any other software so the problem has to be with AE. Not sure what's going on since it wasn't an issue before and suddenly it is. It started happening in AE 23.3 (which was running fine before). I then downgraded to AE 23.2 and AE 23.1 but the issue persists. Downgrading to AE 22 seems to resolve the issue but this is not an option for my current project. I also downgraded my Nvidia drivers as suggested by Victoria some time ago ( https://twitter.com/FakeGreenDress/status/1634250027978858497?s=20 ) but no luck. I'm on Windows 11, version 22H2.

 

Attached you'll find a log file that was generated the last time AE crashed my system.

 

I hope there's a solution to this!

 

Best wishes,

Constantin

 

EDIT: I should note that it does not always happens when switching to another application. But very frequently, so probably every 4th or 5th time I switch to another app. And since I switch apps regularly that's crashing Windows roughly every 10 minutes which isn't a very nice way to work. 😉

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New Here ,
Apr 17, 2024 Apr 17, 2024

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I have a similar problem, AE 2023 but even AE 2024 crash when I switch to another application. I don't know why it is triggered, but I'm not able to work very well, because I need to swtich to Google Chrome, or something else. I got to work on a fast schedule, so I haven't the time to disinstall, reinstall, put all the scripts and plugins... 

 

Is there no way to fix this one? @ConstantinMaier did you find out the solution? Thanks 

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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We can get it checked. Do you see any error messages or crash reports when it crashes? Does it happen every time you switch the apps, or is it random? What are your system specifications (CPU, GPU, RAM, OS version)? Are there any third-party plug-ins installed?

Let us know. Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,
Nishu

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Hi Nishu, I try to reply to all of your questions.

AE crashes at random, there is no pattern to understand.

My specifications are: 

CPU: I7-10700K
RAM: 64Gb - Patriot 32GBx2 DDR4 3600MHz
OS: Windows 11 Pro 23H2 build 22631.3447
GPU: Nvidia 2070 RTX Windforce Super

There are third-party plugins installed, such as Videocopilot, and Trapcode Suite and some scripts.


I've passed a day without using After Effects and it doesn't crash. 

Thanks!

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New Here ,
Apr 19, 2024 Apr 19, 2024

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I would like to add other informations:

- I don't see any error message at all;

- When I start AE after a crash it recognizes that a crash happened, so it suggest me 4 different things;

- I've disabled all the plugins but it continues to crash;

- Even if I don't switch but I low the window of AE, it freezes everything, then crashes.

 

I hope this could help find what happened.

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New Here ,
Apr 22, 2024 Apr 22, 2024

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I discovered something that appeared only today, a window saying: "After Effects error: There was a problem rendering a frame."

I hope it helps!

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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LATEST

Try going to Preferences ---> Import ---> Uncheck Enable Hardware Accelerated Decoding

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