AE CRASH <19532> <prefetch> <5> requestprefetchedframe frame not in async list!

Report · Dec 01, 2024

Im having this crashes. It is happening everytime i am rendering. I tried disabling the multi rendering, tried the disabling the cuda, starting in safe mode but no luck at all.

I cant render anything in both media encoder and after effects itself. Out of frustration i left the after effects unattended but it crashes without me doing anything.

I downgraded to windows 10 thinking it was not compatible with windows 11 but having the same issues on both windows.

I tried installing and reinstalling after effects even the creative cloud. I removed all the third party plugins but I still get the same message.

I can render the same after effects collected file on my old pc

My current rig is:

NVIDIA system information report created on: 12/02/2024 01:00:03
NVIDIA app version: 11.0.1.163
Operating system: Microsoft Windows 10 Pro, Version 10.0.19045
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 566.14 - Tue Nov 12, 2024
CPU: Intel(R) Core(TM) i9-14900K
RAM: 128.0 GBGPU processor: NVIDIA GeForce RTX 4080 SUPER

Video BIOS version: 95.03.44.40.2d

Has anyone have the solution to this?

Report · Dec 03, 2024

Sorry to hear about the crash.

Here's what you can try:

Try using the latest version of the Nvidia Studio driver. Studio drivers are optimized for the production apps.
If that doesn't help, try updating the BIOS. You may need to contact Intel for help with that.

Let us know the outcome.

Thanks,

Nishu