Participant

Question

AE crash report

Forum|Forum|7 years ago
May 15, 2018
2 replies
2304 views

When AE is enabled, this window opens and click Don't send or send report to exit AE. Please do me a favor.

This topic has been closed for replies.

zjgraber

Participant

I'm having a similar issues. I've attached an image of my machine specs and the message i get.

Every time i try to open After Effects I get the loading screen then right before launch the program quits.

I've uninstalled / reinstalled. I've restarted my machine multiple times. All my software is up to date as far as i can tell.

I've used After Effects on this machine for years with out issue. Any help would be greatly appreciatedhttp://

Rameez_Khan

Legend

Hi zjgraber,

Sorry for your issue!

Which version of After Effects are you using?

Try this:

Rename the Adobe folders to Old_Adobe in the following locations:

Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

Note: You will lose your customization

~/Library folder is hidden by default. To unhide it, read this.

Let us know how it goes.

Rameez

Mylenium

Legend

Impossible to say anything. You have not provided any useful information, beginning with system info. We can't tell you why it crashes just from a screenshot of the crash reporter utility.

Mylenium

동

동섭김60428880Author

Participant

... What more information do you need?

Szalam

Community Expert

Tell us about your system specs. What hardware you have, what operating system, etc.

Tell us what you are doing when you get this message.

Have you turned your computer off and on again?

Has After Effects ever worked on this machine before?

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