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AE keeps crashing

New Here ,
Jun 27, 2023 Jun 27, 2023

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Hi! So while i was working on a project i accidentally clicked a bcc 3d effect which usually makes my ae 2022 crash (it did). When this happens usually I'm able to open the project back up and everything works perfectly. This time however it continues to crash after every attempt to open it back up again. I uninstalled bcc but after that and restarting my laptop it didn't work. I'm starting to think maybe I should just untinstall/reinstall ae itself but im hoping someone has a solution to this. (Below is one of the messages that pops up. I think it's different every time). Also for reference I have a Macbook Pro 2019 Ventura 13.3.1 and am using After Effects 2022 

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correct answers 1 Pinned Reply

Adobe Employee , Jun 27, 2023 Jun 27, 2023

@Mylenium The user mentions using AE 2022, there is no plugin manager in 2022 so that won't be an option. Secondly, we are unaware of any issues caused by having a plugin manager - if you have issues that need reporting, please let us know.

 

@jessepinkwoman If you haven't, please reproduce the problem and send the crash report into us including your email used on the forums. We can take a look at it to see what might be going on.

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LEGEND ,
Jun 27, 2023 Jun 27, 2023

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Start by deleting the plug-in manager lists. Seems that this newly introduced stuff causes more trouble than it is supposed to solve.

 

Mylenium

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Adobe Employee ,
Jun 27, 2023 Jun 27, 2023

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@Mylenium The user mentions using AE 2022, there is no plugin manager in 2022 so that won't be an option. Secondly, we are unaware of any issues caused by having a plugin manager - if you have issues that need reporting, please let us know.

 

@jessepinkwoman If you haven't, please reproduce the problem and send the crash report into us including your email used on the forums. We can take a look at it to see what might be going on.

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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