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kirkeric
kirkeric
Inspiring
October 20, 2021
質問

AE Keeps Requesting Sign In/Crashes

  • October 20, 2021
  • 返信数 1.
  • 2129 ビュー

Hello,

It's been a while since I've been in.  I've been having his persistent problem when launching AE where it keeps asking for my username and password.  Then a couple things happen.  It logs in successfully and AE just simply closes or it says I'm signed in twice to the same PC and closes. After multiple tries, it seems to eventually fully launch and allow me to work. Version 18.4.1

Any ideas what the issue is?

Thanks

Eric

返信数 1

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
October 20, 2021

Hi Eric,

 

Thanks for reaching out.

Please try signing out from the Creative Cloud desktop app and signing back in.

Let us know if it helps.

 

Thanks,

Nishu

kirkeric
kirkeric作成者
Inspiring
October 21, 2021

Thanks Nishu,

I have done that as matter of course and not sure it helped.  I will however try again and get back. I just launched AE and it asked again, however it did at least open the project.  I just would hope I don't need to sign in each time I launch.

 

Eric

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