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AEP files Keep Crashing

Engaged ,
Mar 18, 2020 Mar 18, 2020

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Everytime I open an After Effects file, no matter how small, its keeps crashing.

 

I'm running a MacBook Pro 2019 with macOS Calalina 10.15.3 with 16GB memory.

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Crash , Performance

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Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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Hi there,

 

Thanks for reaching out.

What is the exact version of After Effects are you using? https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Are you able to create a new file from scratch, save it and open it again? Also, do you see any error message?

Let us know, we're here to help.

 

Thanks,

Nishu

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Engaged ,
Mar 18, 2020 Mar 18, 2020

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After Effects 2020 17.05

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Engaged ,
Mar 18, 2020 Mar 18, 2020

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I'm able to open a new file from scratch and open it again. I don't get any error messages.

 

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Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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Thanks for the response.

In which version of After Effects these project files were created? Was there any third-party plug-in used in the project files? Try creating a new project then import your files by navigating to File > Import > File.

Looking forward to your response.

 

Thanks,

Nishu

 

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Engaged ,
Mar 18, 2020 Mar 18, 2020

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I used only the first and orginal version of the project file. 

 

I then and used a third-party plug-in by 'aescipts' called "Effect Matte".

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Adobe Employee ,
Mar 24, 2020 Mar 24, 2020

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Is it happening only with the files using third-party plug-ins?

Let us know, we're here to help.

 

Thanks,

Nishu

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