Affect effects error: Collect files failed. Error encountered while copying file.

[Yunfan24905079g7ur]

Hi, all

I really wanna your help with this issue when l collect the AE working file.

Do you have any suggestions ?

Thanks a lot

Leo

 

[ShiveringCactus]

Best guesses:

• one of the files is on a drive that doesn't allow copying
• where you're saving does not have enough space or admin permission
• if you're copying across a network, the connection dropped out momentarily

[Yunfan24905079g7ur]

Hi,

Thanks for sharing the guesses.

I deliver the working flie to other workmate's laptop, but it still cannot collect the files.

l have enough space for it, cuase the file is not big.

And l double check the admin permission is has full disk acess.

l did not copying across a network. 

[nishu_kush]

Hi Leo,

Sorry for your issue.

What's the exact version of After Effects you're using? What are your system specifications (CPU, GPU, RAM, OS version)? There's a bug in the current version for a similar issue which has been fixed and shipped into the beta version of After Effects. Would you mind installing the After Effects beta and testing it?

Let us know the outcome.

Thanks,

Nishu

[云帆249472618k6s]

Hi Nishu,

The AE version is 22.4.0(Build 56).

OS version (12.4_21F79)

Okay, Let me try the After Effects beta.

Thanks,

Leo Liu

[云帆249472618k6s]

Hi Nishu,

Could you tell me which one is the beta version of AE, l cannot find it.

Where can l download it?

Many thanks,

Leo Liu

[云帆249472618k6s]

Hi, Nishu

Sorry to disturb you too mant times.

l find how to download beta version on the creative could.

But l cannot find it on categories section.

How can l find it on creative cloud?

Best regards,

Leo Liu

[Szalam]

 That's where the beta apps are.

That said, today's update to the "shipping/release" version of AE fixes a collecting files bug on Macs. More info here: https://community.adobe.com/t5/after-effects-discussions/after-effects-22-5-is-now-live/td-p/1301977...

[云帆249472618k6s]

The problem is sloved by updating the lateest version in this morning.

Thank you guys so much !!!