After Effect Crashing when opened (HELP)

Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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Hi there,


I woke up this morning to my After Effect crashing badly right from the get go. Did you folks experienced the same issue? How can I fix it please. Many, many thanks!!

Machine:
MacBook Pro (16-inch, 2021)

Apple M1 PRO

32GB

 

Screenshot 2022-07-01 at 07.57.56.png

 

TOPICS
Crash , Error or problem , Freeze or hang , How to , Performance

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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Delete the preferences and clean out the caches. Apparently this happens when soem data got damaged during the last usage of AE. You may also need to reinstall the program.

 

Mylenium

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Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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Hi, many thanks for replying back. Unfortunatelly it did not work 😞 Now not only mine, but my work colleagues are also suffering with it, the exact same issue. Thank you anyway for your time answering this.

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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That's strange!

Did you install a new font or a new plug-in recently? If so, try removing them and see if that helps.

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Jul 04, 2022 Jul 04, 2022

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Hey Nishu, 

 

Thanks for your answer. No, I did not install anything new, in fact I just got a brand new M1 machine from work, last Friday, and it was a "virgin" machine, I've installed the Adobe stuff as "vanila" as possible, without a single plugin or anything that would cause this to happen. However, when I recreated the file I was trying to animate from scratch, in a brand new illustrator file, the thing worked. But it means I'll have to recreate all illustrator files that I've had prepared...it is a terrible prospect 

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Thanks for getting back.

Could you share more details on What happens? Does it crash on launch or while opening a project? What's the version of Illustrator you're using? Also, where your files (project files and media files) are saved - local/external drive or server?

Let us know, we're here to help.

 

Thanks,

Nishu

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