After Effect footage files empty

[Belinda5C57]

After collecting all my files my assets are completely empty... the png's & jps  are showing as empty i can't open up any of the assets. Urgently need to send this over to a clien:((( 

[Ishan Y]

Hey Belinda5C57,

Sorry about the poor experience. Could you let us know which version of After Effects you are currently using? Also, please share your system specifications (OS, OS version, CPU, GPU, RAM). Do you see this issue while collecting files for specific or all projects? 

Thanks,

Ishan

[nishu_kush]

Hi Belinda5C57,

After Effects 22.6 has been released with a fix. It’s a phased rollout so you might see the update by the end of this week. Try updating your After Effects once the update is available and see if it works any better.

Let us know.

Thanks,

Nishu