After Effect footage files empty

New Here ,
Aug 22, 2022 Aug 22, 2022

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After collecting all my files my assets are completely empty... the png's & jps  are showing as empty i can't open up any of the assets. Urgently need to send this over to a clien:((( 

 

 

 

Screenshot 2022-08-22 at 12.08.59.png

Screenshot 2022-08-22 at 12.08.13.png

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hey Belinda5C57,

 

Sorry about the poor experience. Could you let us know which version of After Effects you are currently using? Also, please share your system specifications (OS, OS version, CPU, GPU, RAM). Do you see this issue while collecting files for specific or all projects? 

 

Thanks,

Ishan

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi Belinda5C57,

 

After Effects 22.6 has been released with a fix. It’s a phased rollout so you might see the update by the end of this week. Try updating your After Effects once the update is available and see if it works any better.

Let us know.

 

Thanks,

Nishu

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