After Effects 2020 Unsupported Video Driver

[SamehBijo]

I updated reciently to Adobe CC 2020 , and I got this error when I open After effects ,

I updated the VGA driver , but its still there .

Any idea what that is ??

[anameplease]

same problem still having here.

on asus n552vw with gtx960m , 32 gb ram, windows 10 64

latest whql nvidia game driver 457.09 , there is NO studio driver for gtx960m.

wtf is the problem to keep these somewhat older cards (3 years) supported?

Lost 3 hours looking for solution to no avail!

Anyone?

[Kat Deca]

Vivobook Pro 15 N552 has Intel graphic drivers as well based on what I found online, have you checked if it's updated?

[Christian5C13]

Same Issue. Specs are

/ Intel i7 Core 4770k @3.50GHz / 32GB DDR3 3600MHz RAM / NVIDIA GeFOTCE GTX 970 / Gigabyte Technology G1.Sniper 5 Motherboard /

Wondering If anyone has found a fix for this yet? Namely, a button that allows you to select a preffered hardware to use for processing graphics. My preffered Graphics in bios is my video card

[isardcomedy]

I'm just building a new computer which will probably fix the problem.
Currently after resetting my computer fully this issue still persists.

[ThePrisoner006]

Anyone at home at ADOBE? They have been strangely silent on this. My drivers were supported until recently. Now that Nvidia is no longer updating the driver, it's "incompatible".  I wasn't born yesterday. It is not a question at all whether they are compatible or not, with several hundred CUDA cores specifically for this type of application.  It is simply that ADOBE in all their lack of wisdom, have decided to only support the drivers they consider "current". I'm sorry, Adobe, but YOU SUCK. STOP CRIPPLING THE MERCURY PLAYBACK FUNCTION TO SATISFY YOUR OWN VANITY.  Not all of us can upgrade or replace a $4000 GPU on your whim.  YOU WORK FOR US.  WE PAY YOU FOR WORKING SOFTWARE. The drivers worked before. You just don't want them to. WHY IS THAT?  If I roll back to an earlier version, the driver is supported. Suddenly now it's not. If the code exists, tt should cost you nothing to include it.  If not every function is supported, fine. Give me a disclaimer.  But don't cripple the functions that work. That is a bug, not a feature. Fix it.

[RedfishGames]

I've completely stopped using Adobe After Effects & Premier Pro because of this "unsupported Driver" issue. I have an RTX 3060 and still get the same stupid error message even though my drivers are up to date.

I've Switched to DaVinci Resolve 17 and would recommend the same to anyone else. There's a 1 off fee for the Pro Version, and in my opinion its better than Adobe's Software.

[Kat Deca · Accepted solution]

I was able to solve this by installing the right driver. I was simply updating Intel drivers instead of NVIDIA drivers a noob mistake of mine. Not sure if that's also the reason for the others with this issue though.

[Weather317254330fh2]

how can i fix this problem can you help me 

[Kat Deca]

Sorry for the late reply.

Please elaborate. Are you using an Intel processor? I fixed my issue with this back then by updating my Intel driver and NVIDIA driver. This is where I went to with my PC: Intel® Driver & Support Assistant and the (NVIDIA) GeForce Experience program installed in the PC.

It depends on what processor you have. With an AMD driver you go to the AMD Software program to look for drivers.