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Dio24778684nmdu
New Participant
October 27, 2023
Answered

after effects 2024 crash on startup

  • October 27, 2023
  • 2 replies
  • 3262 views

My after effects 2024(also on 2023) crash on startup.

I try reset preferences, and delete AppData's ae folder are not works.

It can only startup on safe mode.

The same issues on Media Encoder/au 2023 & 2024.

Please check the screencap for the pc's spec and those app crash report.

 

This laptop can run AE 2022 smooth but it just removed on last update and cannot download anymore..

If can't fix those issues, please can someone give me the installer for 2022 version?

 

Thanks.

    This topic has been closed for replies.
    Correct answer nishu_kush

    Did the suggestion above help?

    Feel free to reach out. Moving this thread from Bugs to Discussions for now.

     

    Thanks,

    Nishu

    2 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity ManagerCorrect answer
    Community Manager
    May 12, 2024

    Did the suggestion above help?

    Feel free to reach out. Moving this thread from Bugs to Discussions for now.

     

    Thanks,

    Nishu

    D
    Dio24778684nmduAuthor
    New Participant
    May 13, 2024

    After content admin, they check the Trend Micro and setup a new rules for AE, premiere and Media encoder. Now it works.

    J
    Community Manager
    jenkmeister17177426Community Manager
    Community Manager
    October 27, 2023

    Please upgrade your copy of Trend Micro's anti-virus software. There is a known issue with a few versions of their product that will cause newer Adobe products to crash. I can see in the call stack from the crash (thank you for attaching that) that tmmon is the cause of the crash, which is the Trend Micro software.

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