• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

after effects 2024 crash on startup

Community Beginner ,
Oct 26, 2023 Oct 26, 2023

Copy link to clipboard

Copied

My after effects 2024(also on 2023) crash on startup.

I try reset preferences, and delete AppData's ae folder are not works.

It can only startup on safe mode.

The same issues on Media Encoder/au 2023 & 2024.

Please check the screencap for the pc's spec and those app crash report.

 

This laptop can run AE 2022 smooth but it just removed on last update and cannot download anymore..

If can't fix those issues, please can someone give me the installer for 2022 version?

 

Thanks.

TOPICS
Crash

Views

1.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 12, 2024 May 12, 2024

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Oct 27, 2023 Oct 27, 2023

Please upgrade your copy of Trend Micro's anti-virus software. There is a known issue with a few versions of their product that will cause newer Adobe products to crash. I can see in the call stack from the crash (thank you for attaching that) that tmmon is the cause of the crash, which is the Trend Micro software.

Votes

Translate

Translate
Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

Please upgrade your copy of Trend Micro's anti-virus software. There is a known issue with a few versions of their product that will cause newer Adobe products to crash. I can see in the call stack from the crash (thank you for attaching that) that tmmon is the cause of the crash, which is the Trend Micro software.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 12, 2024 May 12, 2024

Copy link to clipboard

Copied

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 12, 2024 May 12, 2024

Copy link to clipboard

Copied

LATEST

After content admin, they check the Trend Micro and setup a new rules for AE, premiere and Media encoder. Now it works.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines