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After Effects (22.2.1) Windows 11 crash on launch

New Here ,
Mar 15, 2022 Mar 15, 2022

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I'm working on Windows 11 / AMD Ryzen 5 / Gefore RTX2060 / 16GB RAM / ASUS TUF Laptop
After Effects newest Verion

Had no problem working with AE last week, now I'm getting slightly different but similar crashes at every launch. I can't even send a report. See image attached.

 

I reinstalled Graphic Drivers, AMD Drivers, disabled GPU-Hardware support on Windows level, started AE as an Admin, reinstalled it, installed previous versions, restarted my Computer. I even detached the power supply of my computer out of perplexity.

 

Besides AE all Adobeprograms run just fine.Aftereffects - crashreport.pngexpand image

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Crash , Error or problem

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi P.B_Samstag,

 

Sorry for the crash.

Are you using any third-party plug-ins? Do you see the splash screen? What's the last loading module on the splash screen?

Please try resetting the preferences of After Effects and see if that brings any change: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Thanks for getting back at me Nishu,

unfurtunately it didn't help. As the Splashscreen is over I see the After Effects Interface and the Error message immediately, so I can't change any settings (attached full screenshot) but I get the chance to save my project before After Effects shuts down - which is obviously unnecessary. Even with the method you mentioned it's not possible to change settings. As I removed After Effects including temporary file folders and preferences now for four times it would have been magic to me if it would have helped tho. 😄

 

The last thing is "Initialising intelligent Mask-setups"  on splash screen... or similar. It's going pretty fast.

 

I don't use any third party plug-ins. I still can laugh but to be honest: I have to deliver animations on friday and I'm a little at panic over here.

 

Best,
Paddy

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Help is still needed - is there no fix? I had to change to my other PC which is running an older Version of AE, but that can't be it, does it???

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Adobe Employee ,
Mar 22, 2022 Mar 22, 2022

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Thanks for sharing the details and sorry for the delay.

Please check if After Effects is generating any crash logs. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on... 

If it does, share them with us so that we can get them translated. Also, go to the following location and remove all files and folders (except dummy.txt) if there are any: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

The MediaCore folder contains third-party plug-ins that you install for After Effects and Premiere Pro and they often cause such issues (I understand you said you are not using any third-party plug-ins but I'd appreciate if you could try this just to be sure).

Let us know how it goes.

 

Thanks,

Nishu

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