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After Effects 23.2.1 on Win10 does not open and only shows an empty UI box off screen

Engaged ,
Mar 01, 2023 Mar 01, 2023

After Effects 23.2.1 on Win10 does not open.

Snapshots attached.

Very bad.

 

(no second monitor was used, rebooted, and ran as admin, same result)

[flaired as Discussion by mistake, unable to change flair to Bug]

 

ae.jpg

TOPICS
Crash , Error or problem , Freeze or hang
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correct answers 1 Correct answer

Adobe Employee , Mar 01, 2023 Mar 01, 2023

Hi yash-lucid,

 

Sorry to hear about your issue.

Try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know if it helps.

 

Thanks,

Nishu

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

Hi yash-lucid,

 

Sorry to hear about your issue.

Try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know if it helps.

 

Thanks,

Nishu

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Engaged ,
Mar 02, 2023 Mar 02, 2023
LATEST

That worked, thank you much appreciated!

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