• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

After Effects 24.0 crashes at launch

New Here ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

Screenshot 2023-11-03 at 08.47.32.pngAfter I updated After Effects 2024, it did not open. I researched and followed the steps to give read and write permissions for the folders below, but it didn't work. 

  • /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
  • /Users/[Username]/Library/Preferences/Adobe/After Effects/[Version]

 

I also deleted and reinstalled it, but it didn't work either. Does anyone know how to fix this problem? 

TOPICS
Crash , Error or problem , FAQ , How to

Views

176

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Nov 06, 2023 Nov 06, 2023

Hi,

 

Thank you for your suggestion. I don't know if it was your suggestion or just a re-start Macbook, but it works now. Thank you though!

 

Soogeun

Votes

Translate

Translate
Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

Hi Soogeun3336483711yo,

 

Welcome to the community and sorry for your issue.

Can you change the folder permissions one more time and see if that fixes the issue?

Looking forward to your response.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

LATEST

Hi,

 

Thank you for your suggestion. I don't know if it was your suggestion or just a re-start Macbook, but it works now. Thank you though!

 

Soogeun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines