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After Effects 24.0 crashes at launch

New Here ,
Nov 03, 2023 Nov 03, 2023

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Screenshot 2023-11-03 at 08.47.32.pngAfter I updated After Effects 2024, it did not open. I researched and followed the steps to give read and write permissions for the folders below, but it didn't work. 

  • /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
  • /Users/[Username]/Library/Preferences/Adobe/After Effects/[Version]

 

I also deleted and reinstalled it, but it didn't work either. Does anyone know how to fix this problem? 

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Crash , Error or problem , FAQ , How to

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correct answers 1 Correct answer

New Here , Nov 06, 2023 Nov 06, 2023

Hi,

 

Thank you for your suggestion. I don't know if it was your suggestion or just a re-start Macbook, but it works now. Thank you though!

 

Soogeun

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Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

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Hi Soogeun3336483711yo,

 

Welcome to the community and sorry for your issue.

Can you change the folder permissions one more time and see if that fixes the issue?

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Nov 06, 2023 Nov 06, 2023

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Hi,

 

Thank you for your suggestion. I don't know if it was your suggestion or just a re-start Macbook, but it works now. Thank you though!

 

Soogeun

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