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After effects 24 png error

Explorer ,
Oct 09, 2023 Oct 09, 2023

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Hello, 

 

Since after effects 24, i can't import png or read png, only jpeg

 

My workstation : 
Mac pro 2019
Ventura

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Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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Not able to reproduce this issue here.

Could you attach one of the .png files you are unable to import?

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Explorer ,
Oct 09, 2023 Oct 09, 2023

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It's all the .png files so I don't know if is usefull to send you a png files

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Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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Hi Célestin90,

 

We can get it checked.

Could you share a screenshot of the error that you get? Also, can you try running After Effects in Safe Mode and see if that enables you to import the PNG?

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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