After Effects CC 2017 Not Responding (Cache Problem too)

[FabimetalmStudiosMex]

Hello. I just have installed Adobe After Effects CC 2017 (for the first time) and when I open the app, let it load, the opens the general window but inmediatly it brings to the front a little window saying something about the cache like this: "The cache folder is in a full disk... change preferences to get more space..." So i click on OK, that little window closes but then the app is NOT RESPONDING and freeze, it happens everytime I open AE. Yes my local C disk is full but I have installed Adobe in D data disk which is free for 2 TB. I can´t edit the preferences becauses it freeze (Not responding). HELP ME PLEASE!

[Kevin-Monahan]

Hi FabimetalmStudiosMex,

Can you try a default installation and see if that works better for you? If you need to move some files off your boot drive or buy a bigger boot drive (you may need the overhead in the future), please do so. If you just can't do a default installation, contact our agents for assistance here: Contact Customer Care

Thanks,
Kevin