After Effects CC 2017 Won't Open! Shows Empty Box!

[JohnnyZ001]

All the other applications updated just fine. This is what I get when I try to open AE.

I've uninstalled/restarted/reinstalled and still has the same problem. Can't seem to find an answer anywhere. Please help?

[bobbbbbbbbb]

ok thanks I shall try...

[Arider56107]

I've followed these steps and still no result.

[rishabhs45744452]

Same problem! Replacing Adobe with 'OldAdobe' isn't working!

[kappaxd]

it didnt work for me i dont have original amtlib.dll file somehow

i need someones help to give me the original dll

[Szalam]

kappaxd  wrote

it didnt work for me i dont have original amtlib.dll file somehow

i need someones help to give me the original dll

Uninstall and reinstall via the CC app. That should help.

[virginial73179790]

I have the same problem, and renaming the Adobe folders doesn't work. I tried changing the amtlib.dll file from Premiere like I read here, but it doesn't work either. I need a solution fast since I need to work. Thank you.

[Kevin-Monahan]

Hi Virgina,

Sorry for this issue. Have you tried running the Adobe Cleaner and reinstalling the software?

Thanks,
Kevin

[virginial73179790]

Hi Kevin, yes I tried running the Adobe Cleaner and reinstalling the

software and it's still happening the same again and again.

I tried going back to the previous version but the option on the Creative

Cloud doesn't show up for me, and I have an unfinished project that I

started on CC 2017 v14.0.1 that I can't open on the 2015 version either.

I'd appreciate a fast solution or an update fixing this issue, please.

Thank you.

[Szalam]

virginial73179790  wrote

I tried going back to the previous version but the option on the Creative

Cloud doesn't show up for me, and I have an unfinished project that I

started on CC 2017 v14.0.1 that I can't open on the 2015 version either.

I'd appreciate a fast solution or an update fixing this issue, please.

If you need it in a hurry, you may need to install a previous version.

The previous versions aren't where you think they are. See this page: How to Find and Install Previous Version of Adobe Apps

[virginial73179790]

I tried to install a previous version but the option in the "all apps" tab doesn't show up for me.

Virginia León

El 1 abr 2017, a las 22:36, Szalam <forums_noreply@adobe.com> escribió:

After Effects CC 2017 Won't Open! Shows Empty Box!

created by Szalam in After Effects - View the full discussion

virginial73179790 wrote

I tried going back to the previous version but the option on the Creative

Cloud doesn't show up for me, and I have an unfinished project that I

started on CC 2017 v14.0.1 that I can't open on the 2015 version either.

I'd appreciate a fast solution or an update fixing this issue, please.

If you need it in a hurry, you may need to install a previous version.

The previous versions aren't where you think they are. See this page: How to Find and Install Previous Version of Adobe Apps

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[Szalam]

Previous versions only show up if you have an active Creative Cloud subscription.

[xopsuey]

We need an upgrade please!

[Szalam]

xopsuey.41230692  wrote

We need an upgrade please!

It has arrived!

This bug should be fixed in the update that released today. See Tim's post about it here. The After Effects CC 2017 update to version 14.2 is rolling out worldwide. It may take a day or so to show up for you depending on where you live. You also may need to log out and back in to your CC app or other funky things to get it to show up.